IT Helpdesk Technician

At Mo' Bettahs, we value Kuleana (Responsibility), Ho'okipa (Hospitality and Aloha), Ho'okuku (Competitiveness), Mo'omeheu (Culture), Miki'oi (Fine Craftsmanship) and Pono (Righteousness). These values reflect the qualities of an ideal team player: hunger, kindness, energy, humility, and selflessness. We believe in taking responsibility for our actions, celebrating our unique Hawaiian culture, providing a personable service, striving for excellence, and paying attention to detail.

A DAY IN THE LIFE

We're looking for an IT Technician to provide essential technical support for Mo' Bettahs' restaurants. This position is based in Lehi, UT, and is in the office only.

The IT Technician ensures the smooth operation of hardware, software, and network systems critical to restaurant functions. This role requires a hands-on problem solver with strong technical skills and the ability to troubleshoot issues in a fast-paced environment. From maintaining POS systems and network infrastructure to training staff on IT tools and liaising with vendors, the IT Technician plays a key role in supporting Mo' Bettahs' operations and delivering exceptional service to our customers.

What You'll Do:

• Provide timely and effective IT support for all hardware, software, and network-related issues, both remotely and on-site, to ensure minimal disruption to restaurant operations.

• Troubleshoot and resolve issues with point-of-sale (POS) systems, including cash registers, receipt printers, and payment devices. Ensure the POS system runs efficiently for front-of-house and back-of-house operations.

• Oversee the maintenance and configuration of the restaurant's network infrastructure, including routers, Wi-Fi access points, and switches. Ensure stable connectivity for staff and customer use.

• Maintain, repair, and replace restaurant hardware such as computers, tablets, printers, and servers as needed. Perform regular system checks to prevent hardware malfunctions.

• Install, configure, and update restaurant software applications, including scheduling, inventory management, and accounting tools. Ensure software updates are applied regularly.

• Assist in managing security protocols, including firewalls, antivirus software, and data backup systems to safeguard restaurant data.

• Provide basic IT training to restaurant staff on POS systems, software, and general tech tools, ensuring they understand how to use equipment effectively.

• Conduct regular system checks to identify and resolve potential issues before they affect restaurant operations. Monitor network performance and troubleshoot as necessary.

• Liaise with third-party vendors for service agreements, troubleshooting, and technical support for IT hardware and software.

• Maintain an organized log of technical issues, resolutions, system configurations, and any system updates performed.

• 50% travel required when needed at various locations

What You'll Need:

• Proven experience as an IT Technician, Helpdesk Support Specialist, or similar role, ideally in a fast-paced, customer-focused environment.

• Strong knowledge of computer systems, networking, and troubleshooting.

• Experience with restaurant-specific POS systems (e.g., Toast, Square for Restaurants, etc.) is a plus.

• Familiarity with network infrastructure, including routers, switches, and Wi-Fi management.

• Experience with common software tools used in the restaurant industry, such as inventory management, scheduling, and accounting systems.

• Basic understanding of cybersecurity principles, data protection, and backup processes.

• Strong problem-solving skills and ability to remain calm under pressure.

• Excellent communication skills with the ability to explain technical issues in a non-technical manner.

• Ability to work independently, prioritize tasks, and manage time efficiently.

• A customer-focused mindset, with the ability to work effectively with both technical and non-technical staff.

WORKING CONDITIONS:

The position requires qualified individuals to see, hear and speak (verbally and audibly). Required to ascend and descend stairs; sit and stand for extended periods; lift 30 pounds; bend, stoop, and kneel. You may be required to work outside in various weather conditions. You may be required to work on a computer for extended periods, including viewing the screen, using a mouse, manipulating a keyboard with hands, and reaching with arms.

You may be asked to drive or travel by car, air, or other transportation for business purposes. Must be able to function effectively in a fast-paced working environment.

Mo' Bettahs is an equal opportunity employer that prohibits workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, veteran status, or pregnancy.