Technical Account Manager Job Lehi area,Utah USA,IT/Tech

Description

Technical Account Manager

Full-time

Lehi, UT, US

You'll be joining Adobe on a contract opportunity, employed through Next Deavor

Benefits You'll Love

Annual Incentive Plan (short-term bonus)
Potential eligibility for long-term incentives in the form of a new hire equity award

Become a Key Player as a Technical Account Manager

You will act as a Technical Account Manager focused on ensuring large-enterprise customers get maximum value from the client's experience platform. You will influence senior stakeholders, coordinate cross-functional technical and operational efforts, and drive customer health and retention. This role operates as a Hybrid position (customer meetings may be on-site or remote) with approximately 15-20% travel.
Here's How You'll Make an Impact on the Team

Serve as the central technical point of contact for assigned customer accounts and ensure high levels of customer satisfaction
Maintain regular communication with external customers and internal teams to manage expectations and coordinate actions
Engage with director- and VP-level executives to translate business needs into technical and operational plans
Work hands-on with Customer Success, Managed Services, Engineering, Tech Ops, Product Management, Support, and Consulting teams to resolve issues and execute plans
Provide detailed reviews of service disruptions, prelaunch planning, and operational metrics
Analyze and present data-driven insights to leadership to improve customer outcomes
Assess and document customers' technical environments and recommend improvements and feature fit
Participate in customer-requested meetings, quarterly business reviews, and project-based architectural/design discussions
Host periodic checkpoint and status calls and provide proactive status updates to stakeholders
Identify enablement goals and mentor immediate team members where needed

Here's What You'll Need to Be Successful in This Role

Bachelor's degree in a related field or equivalent experience
At least 5 years of full-time experience in consultative, customer support, or related roles in marketing technology
Strong executive presence and experience engaging with senior leaders (directors, VPs, C-suite)
Demonstrated customer-facing communication skills, including presentations to small and large audiences
Proven program and account management discipline: structured plans, milestones, and risk mitigation
Deep functional knowledge of the client's experience and analytics platform and related CX products, with the ability to troubleshoot and provide guidance
Familiarity with collaboration and operational tools (e.g., Teams/Slack, knowledge management), and with project/delivery tools (e.g., Jira, work management systems)
Strong problem-solving, conflict resolution, negotiation, organization, prioritization, and time-management skills
Ability to manage multiple high-priority tasks across several accounts and tenaciousness in driving closure on blocking issues
Technical familiarity with web and integration technologies such as JavaScript, Java, HTML/CSS, REST, XML, J2EE, database technologies, LDAP, and OSGi
Willingness to travel to client locations (~15-20%)

Here's What Else Might Help You Out

Experience with AI products and large-language-model tooling (e.g., Copilot, Claude, OpenAI)
Prior experience with audience/segmentation, testing/targeting, and customer data platform solutions
Familiarity with Agile development methodologies (Scrum)
Experience with performance tuning, optimization, and debugging
API-level knowledge of third-party applications

Pay Range

$93,200 - $162,800/year
Ready to Make Your Mark?

This role may fill quickly. Submit your resume to be considered.

Apply with Pioneers here

Pay Range

$93,200.00 Hourly to $ Hourly