Senior Technical Account Manager

The Opportunity

Ultimate Success is Adobe's Digital Experience elite service, contributing to the success of our largest customers by wrapping Support Delivery and Technical Account Management around the customer. We are seeking a technical expert in Workfront to join our dynamic TAM Team. Work with a highly collaborative team on highly visible engagements across industries and verticals and grow with a robust system of support and enablement.

What you'll Do

• Work with customers at varying stages of solution maturity to solve targeted customer issues and enable customers on Workfront features and functionality in short-term engagements
• Effectively assess a customer's technical needs, devise efficient solutions or areas of growth, and present and review the options with the customer
• Proactively maintain the highest level of technical expertise by staying current with new Workfront releases and functionality
• Be a recognized Workfront expert
• Leverage hands-on technical and product skills, as well as digital marketing business insight, to solve customers' technical obstacles
• Build trusted advisor relationships with our customers, Technical Account Managers, Customer Success Managers, and product teams
• Highly motivated and self-directed with the ability to lead multiple short-term customer engagements simultaneously
• Take leadership during project discovery and delivery, while collaborating with the TAM or CSM
• Foster a collaborative spirit within our team and cross-functional teams
• Participate within the Adobe technical community to develop and share guidelines and processes

What you need to succeed

• 3+ years of Consulting Experience with Workfront
• Experience implementing Workfront Workflow and Workfront Planning
• Experience building and consulting on Fusion Scenarios
• A deep understanding of the content life cycle and content supply chain
• Experience with the Workfront > AEM Native Integration or connecting Workfront and AEM Assets via Fusion
• Demonstrate proficiency in artificial intelligence (AI) technologies and a strong awareness of emerging trends and innovations in the AI landscape
• Experience with or general understanding of Gen Studio for Performance Marketing
• Workfront Professional or Expert Certification
• Experience developing customer-facing thought leadership assets that address common customer technical issues
• Good presentation and interpersonal skills both verbal and written in English
• Able to articulate business solutions to both technical and non-technical audiences
• Adapt to and work effectively with a variety of customers, establishing credibility and trust quickly

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

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AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live…