Human-Centered Design Consultant

Consultants at Gaping void are critical to bringing Culture Design® to life. You’ll work alongside experienced teammates and collaborate with our clients to co-create transformation, one insight and delivery at a time.

In this role, you’ll contribute to solving complex consulting engagements - unpacking behaviors, synthesizing data, designing culture systems, and building powerful relationships along the way. You’ll apply and deepen your expertise in facilitation, research, storytelling, and design strategy. While Senior Consultants lead the project, you’ll lead work streams, contribute to big-picture thinking, and elevate the quality of delivery at every step.

This role is ideal for someone who thrives in fast-paced, ever-changing environments and brings both rigor and creative curiosity to their work. You’re not here just to get it done. You’re here to do it right, and to make it matter.

Workstream Owner & Culture Builder

You’ll lead distinct work streams within projects, organizing deliverables, managing timelines, and owning stakeholder communications for your portion of the engagement. You’ll help structure the work and keep things moving - with rigor, precision, and heart.

Facilitation & Stakeholder Engagement

You’ll plan and deliver dynamic in-person and virtual facilitation sessions. Whether it’s a 1:1 interview or a 40-person offsite, you’ll bring presence, agility, and deep listening to help teams surface truth, align around purpose, and unlock change.

Research & Insight Synthesis

You’ll conduct qualitative research (interviews, workshops, surveys) and make sense of it through analysis and storytelling. You’ll identify behavioral patterns, cultural blockers, and emerging insights - and synthesize them into strategic recommendations.

Visual Storytelling & Deliverables

You’ll craft decks, memos, and frameworks that bring clarity and resonance to complex challenges. You’ll write and design in Gaping void’s voice, elevating both the aesthetic and emotional impact of our work.

Client Relationship Support

You’ll serve as a day-to-day point of contact for stakeholders, helping build trust and clarity through every interaction. You’ll manage communications, navigate ambiguity, and anticipate needs - showing clients we’ve got them.

You’ll work closely with teammates across disciplines - creative, operations, and senior consulting - bringing a collaborative mindset and constant curiosity. You’ll ask questions, contribute ideas, and help refine how we do what we do.

• Bachelor’s degree and 4+ years of relevant professional experience, or Master’s degree and 2+ years of relevant experience in a relevant field such as Anthropology, Sociology, Psychology, Design, Business, Communications, and Marketing
• Experience in consulting, experience design, marketing, facilitation, and strategic communications
• You bring a passion for the mission and complexity of the DoD/DoW and adjacent spaces
• Strong writer who can distill complexity into sharp, simple language across formats and audiences
• Experience conducting interviews and qualitative research, with the ability to turn research into strategy and strategy into systems
• Comfort working in ambiguity and moving quickly without all the answers
• Deep curiosity about people, behavior, design, systems, and storytelling
• Strong project management and communication skills, marked by clarity, accountability, and thoughtfulness
• Emotional intelligence and presence in high-trust, high-stakes conversations
• Ability to travel as needed (various U.S. based locations) for in‑person client meetings and events - Up to 30%
• Must be U.S.
  
  -based, with the ability to pass a background check and authorization to work within government spaces (a large sector of our clients are within the Department of Defense or government‑adjacent sectors).

We build human operating systems.

Gaping void exists to transform how organizations think, feel, and perform
-from the inside out.

We create Culture as a System (CaaS)™️: a behavioral programming discipline that treats culture like code. It debugs dysfunction, installs belief, and maintains performance- scalably, measurably,…