Senior Director, Technical Operations

At Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments.

We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over the world to add value on top of their existing native Microsoft investments like Azure Virtual Desktop (AVD), Windows 365, and Microsoft Intune.

Created in 2016, Nerdio has always taken a market-leading and collaborative approach to cloud deployment and management. In fact, our product roadmap is greatly influenced by the regular feedback we receive from having seen companies deploy AVD into production environments several thousand times using Nerdio technology.

Today, Nerdio is used in over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible.

We are a fast-moving, nimble company looking for individuals whoare collaborative, empathetic, driven and who love to move at the speed of light. If you want to be part of the AVD transformation that Microsoft and Nerdio are leading, then we want to speak with you.

The Sr. Director of Technical Operations serves as the operational right hand — and strategic Chief of Staff — to the VP of Technical Solutions. This is a high-visibility, high-impact leadership role designed for a sharp, execution-focused operator who thrives at the intersection of strategy, technology, and people. You will be the connective tissue across the Technical Solutions organization: aligning cross-functional initiatives, owning operational rhythms, driving KPI accountability, and ensuring the VP’s priorities translate into measurable outcomes across the division.

This role demands equal parts analytical rigor and interpersonal influence. You will interface with leaders across Engineering, Product, Sales, Finance, and Customer Success — representing the VP's office while building trust and credibility of your own. You will be given broad latitude and expected to exercise outstanding judgment independently.

• Partner with the VP of Technical Solutions to develop, communicate, and execute divisional strategy and multi-quarter operating plans.
• Own the operating cadence of the Technical Solutions division: prepare agendas, lead staff meetings, track action items, and ensure accountability to commitments.
• Prepare executive briefings, board-level materials, and internal strategy decks on behalf of the VP.
• Act as a proxy for the VP in cross-functional meetings, working groups, and escalation paths when appropriate.
• Identify organizational gaps, redundancies, or process inefficiencies and drive remediation initiatives.

• Establish, own, and evolve the Technical Solutions division’s KPI framework across all functional teams (Technical Support, Solutions Engineering, Technical Enablement, etc.).
• Build and maintain executive-level dashboards and scorecards that surface real-time operational health metrics.
• Lead monthly and quarterly business reviews; analyze performance data, surface trends, and recommend corrective actions.
• Collaborate with technical leads to set team-level OKRs aligned to divisional and company-wide goals.
• Monitor SLAs, CSAT, time-to-resolution, utilization, and other key service delivery metrics; escalate risks proactively.

• Manage departmental expense approvals, forecast variances, and ensure disciplined spend governance across headcount, tooling, vendor contracts, and T&E.
• Conduct regular budget-to-actuals reviews; identify cost optimization opportunities without compromising operational effectiveness.
• Lead financial modeling and business cases for new investments, headcount additions, and technology platforms.
• Negotiate and manage key vendor and partner contracts within the division’s scope.

• Design and implement scalable…