Senior Business Analyst – Lifecycle Management; CLM

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

• Requirements Gathering & Stakeholder Engagement: Conduct interviews and workshops with stakeholders to gather, document, and validate business requirements for CLM projects. Develop a deep understanding of client contract management processes, identifying opportunities for automation and efficiency improvements. Serve as a trusted advisor to clients, translating business needs into functional requirements and aligning solutions with strategic goals.
• Process Analysis & Future‑State Design: Analyze current‑state contract lifecycle processes, including contract creation, approval, negotiation, and post‑execution management. Collaborate with clients to design future‑state processes, focusing on best practices and optimizing the CLM workflow for scalability and compliance. Develop and present detailed process maps, functional specifications, and solution documentation for stakeholder review.
• Solution Configuration & Implementation Support: Configure CLM systems based on gathered requirements, including setting up workflows, templates, metadata, and reporting dashboards. Partner with technical teams to oversee and validate customizations, integrations, and data migrations as part of the CLM implementation. Support testing phases by developing test cases, conducting user acceptance testing (UAT), and troubleshooting issues to ensure solution quality.
• Training & User Adoption: Develop training materials, user guides, and process documentation to support end‑user adoption of the CLM solution. Conduct training sessions and workshops to familiarize users with new processes, workflows, and system functionality. Serve as a point of contact for post‑go‑live support, addressing user queries and identifying opportunities for system enhancements.
• Continuous Improvement & Reporting: Monitor solution performance and user feedback post‑implementation, making recommendations for continuous improvement. Leverage data from the CLM system to generate insights on contract performance, cycle times, and compliance metrics. Provide actionable reports and dashboards to stakeholders, showcasing the impact of the CLM solution on business objectives.

• Education & Experience: Bachelor's degree in Business, Information Systems, or a related field;
  Master’s degree is a plus. 5+ years of experience as a Business Analyst, preferably with a focus on CLM or related contract management software. Demonstrated experience in requirements gathering, process analysis, and solution configuration within a CLM system (e.g., Agiloft, Icertis, Conga, Malbek, Contract Pod Ai ).
• Technical & Analytical
  
  Skills:
  
  Proficiency in process mapping and business analysis techniques. Experience with CLM configuration and understanding of contract lifecycle processes. Familiarity with data analysis and reporting tools, with the ability to derive insights from contract performance metrics.
• Communication & Interpersonal
  
  Skills:
  
  Strong written and verbal communication skills, with an ability to articulate technical concepts to non‑technical stakeholders. Proven ability to build and maintain positive client relationships. Detail‑oriented and self‑motivated, with a commitment to delivering high‑quality work.

Compensation:  to  USD annually, with potential for an annual bonus.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Must be authorized to work in the United States for any employer.

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making…