IT Assistant - International

We’re looking for an IT Assistant to join our team and support our lead Systems Architect in building and maintaining a powerful, AI-driven solution for personal injury demand writing.

This is a fully remote opportunity for someone who enjoys hands‑on technical work, learning new systems, and being part of a growing legal tech environment.

A big part of this role will involve working within Zoho—helping manage workflows, user access, system processes, and supporting day‑to‑day operations across the platform.

• Assist in maintaining OCR pipelines for medical and legal documents
• Support testing and monitoring of AI/LLM workflows
• Help manage user access and features within client portals and dashboards
• Assist with API integrations and troubleshooting
• Monitor system performance and report issues
• Support data security and compliance (including HIPAA)
• Help document systems and workflows
• Provide general IT support to internal teams

• 1–3 years of experience in IT support or technical roles
• Basic knowledge of OCR tools, AI systems, or data workflows
• Exposure to cloud platforms like AWS, Azure, or GCP
• Understanding of APIs, integrations, or databases
• Strong problem‑solving skills and attention to detail
• Good communication skills in English

• Experience with legal tech or healthcare data
• Exposure to AI tools, automation, or data pipelines
• Familiarity with system monitoring and documentation
• Interest in growing into a more advanced technical role

This is a great opportunity to gain hands‑on experience with advanced AI systems and legal technology while working closely with a senior technical leader in a fast‑growing environment.