Sales IT Automation & FinOps Customer Success Engineer Professional

Your role and responsibilities

• Deliver Technical Proof Points:
  Create and deliver technical proof points through technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of IBM products to clients.
• Drive Customer Value:
  Activate entitlements by finding sponsors, conducting use‑case workshops, and establishing measurable business outcomes with client sponsors and stakeholders.
• Develop Success Plans:
  Create a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders to ensure successful adoption and expansion of IBM products.
• Understand Client Challenges:
  Deeply understand clients' main challenges and become a trusted guide for their modernization and adoption of IBM's technology portfolio.

High School Diploma/GED

Bachelor's Degree

• Technical Solution Design:
  Exposure to designing viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points.
• Product Demonstration:
  Experience working with technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of products to clients.
• Client Engagement:
  Exposure to working with clients to drive adoption and expansion of products, including activating entitlements, conducting use‑case workshops, and establishing measurable business outcomes.
• Technical Portfolio Knowledge:
  Experience working with a technology portfolio, including understanding client challenges and identifying opportunities for modernization and adoption.
• Solution Development:
  Exposure to creating success plans, including deployment roadmaps, milestones, and outcomes, to ensure successful adoption and expansion of products.

Enterprise Account Expertise:
Experience with Enterprise, Strategic, and Select Horizon accounts is beneficial for this role. Understanding the complexities and nuances of these accounts can help in designing viable client solutions and driving customer value.

Experience with the following products is desired:
Observability and Application Resource Management (IBM Instana, IBM Turbonomic, Datadog, Dynatrace, New Relic), Cloud Cost Management (Apptio Cloudability,VMware Cloud Health, Cloud Zero), IT Financial Management (IBM Apptio, Service Now ITBM, Cloud Zero)

Solution Design Expertise:
Experience with designing solutions that meet clients' specific needs and address their main challenges can be valuable in this role.

• Healthcare benefits: medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs: 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long-term disability coverage, and opportunities for performance based salary incentive programs
• Paid time off: Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources: on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups: giving & volunteer opportunities, and discounts on retail products, services & experiences
• We consider qualified applicants with criminal histories, consistent with applicable law.

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Title

IT Automation & Fin Ops Customer Success Engineer

Date posted

02-Jun-2026

Job

118316

City / Township / Village

Irvine, Bellevue, LOS ANGELES, Santa Monica, San Jose, Denver, San Francisco, Seattle

State / Province

Country

United States

Work arrangement

Hybrid

Area of work

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

Projected Maximum Salary per year

Position type

Professional

Up to 60% or 3 days a week (home on weekends - based on project requirements)

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?