Revenue Operations Analyst

Position: Revenue Operations Analyst 2
Duties

* Creates new accounts for Digital Marketing, Document Cloud and Creative Cloud customers, links solution account to cloud organizations, enables features and user access, adds/removes product context, performing product context upgrades/renewals, suspensions and account termination;

* Reviews contracts to ensure fulfillment requests are accurate, supportable and viable for provisioning;

* Develops and implements provisioning guidelines, improved work instructions to ensure that designated requests are fulfilled properly;

* Builds and sustains positive relationships, liaises with a range of stakeholders both externally and internally within the Product Delivery Operations Group, Sales, Customer Care, Engineering, Order Management, Marketing team;

* Monitors daily requests and prioritizes tasks, keeps self and others well informed on issues that may affect the work progress;

* Manages the coordination of multiple requests; analyzes and interprets data to inform decision makers; selects the best option from a range of potential solutions for key problems;

* Completes requests in Service Level Agreement, tracks and fulfils backlog, offers guidance to requestors;

* Draws information from diverse sources and uses experience to analyze the information, works within the guidelines to perform proper provisioning;

* Manages and maintains SharePoint accurate databases and internal dashboards;

* Ensures Transfer billing; performs billing s based on request, tracks billing changes, uploads and remaps new IDs;

* Maintains a close relationship with the Program Management Team in order to support daily provisioning and deal with out of the normal process requests, exceptions;

* Operates in a professional manner when representing the organization both internally and externally.

The candidate will be on a 30-day probationary period

Skills

Candidate must be able to multitask, have strong verbal and written communication skills, be professional and have a positive attitude. Must be detail oriented and well organized with the ability to work under pressure. Need to possess strong problem solving skills and flexibility. Need to have an even temperament, with excellent work ethic and commitment.

Education:

Bachelor's Degree

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

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