Client-Focused Software Implementation Analyst

Hours:

7:30 am – 7:00 pm CST, Monday through Friday

Mailing Address:
Cyrious Software, Inc.
770 East Main St. #506
Lehi, UT 84043

Interested in working at Cyrious Software? Here are some of the roles in Implementation and Technical Support that we're currently looking for great people to play. Do you see one that you could get passionate about? Send us your resume.

The ideal candidate for this role is curious, intrigued by marketing and enjoys a challenge. The Marketing Manager works closely with the Sales Manager and management to drive and execute the marketing strategy. This is a unique opportunity for exposure to several facets of marketing including email campaigns, designs, strategy, web and social media.

What you’ll be responsible for:

• Compile weekly, monthly and quarterly lead and sales statistics to measure effectiveness of various campaigns and lead sources.
• Analyze website traffic via Google Analytics to improve conversions and determine if revisions or additions to the site are needed.

Website

• Update content on public website () via Wagtail CMS.
• Update contact on customer training website () via Dreamweaver.
• Manage SEO efforts.

Email & Direct Marketing

• Design and execute several concurrent email campaigns to different targets.
• Design sales collateral to support the sales team’s efforts.
• Manage opt-in process and continue to build email list.

Trade shows & Events

• Determine show strategy and set event goals.
• Design all booth collateral, including backdrops, banners, flyers and signage.
• Ensure all logistics are handled, including travel arrangements and booth services.
• Measure and report on show ROI, number of leads, sales breakdown.
• Plan and execute Cyr Con (user conference) held every 12-18 months.

Social Media & Blog

• Build & maintain an editorial calendar for content placement across company blog and social media assets.
• Produce content: articles, customer interviews and testimonials, images, videos and more.

Public Relations & Editorial

• Maintain editorial calendar to ensure mentions and placement in relevant articles.
• Build rapport with industry editors and columnists.

Who we’re eager to find:

• Passionate about Marketing.
• Proficient Internet and social media user.
• Likes a challenge and willing to learn.
• Organized and detail oriented.
• Problem solver and resourceful.
• Highly self motivated, capable of managing themselves.

Familiarity with these programs will help you excel in the role:

• Microsoft Office suite.
• Google Apps, Adwords and Analytics.
• Photoshop and Dreamweaver.
• Wagtail (or previous experience with other website CMS platforms).
• Camtasia (or other video editors a plus!).

The Role, Compensation and Benefits:

• This role is located in a new office that the company is opening in Ann Arbor, Michigan.
• This is a full time role.
• Pay is commensurate with experience.
• This position includes benefits.

Interested? Send your resume and cover letter to

Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver excellent service? Technical Support Specialists help our customers by offering solutions, identifying opportunities and serving our customers - one at a time.

Job Role:

What does it take to help our customers with their technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you’ll come up with innovative solutions to help our customers provide support and training utilizing business solutions software.

Duties:

• Determine source of concern by working with customer (user) on the telephone and through remote administration utilities.
• Determine source of error by reviewing procedures and actions taken by user; helping user to perform diagnostic procedures.
• Resolve problems by issuing corrective instructions; consulting with coworkers and outside partner vendors.
• Maintains technical knowledge by attending educational workshops; reviewing technical publications; establishing personal networks; participating in technical societies.
• Helps to identify potential process solutions to performance problems & opportunities…