Implementation Specialist

Enzo Health is a healthcare technology company transforming home health operations through purpose-built artificial intelligence. We deliver a secure, HIPAA-compliant AI platform that unifies intake, clinical documentation, coding, and quality assurance, enabling agencies to reclaim time and revenue while elevating patient care.

Enzo addresses the critical challenges facing home health agencies today: rising operational costs, clinician burnout, shrinking reimbursement margins, and increasing compliance demands. Our integrated AI solution automates documentation workflows from referral to final QA, allowing clinical staff to focus on delivering exceptional patient care.

Our solutions include Enzo Intake (intake decisions in seconds), Enzo Scribe (auto-generated OASIS documentation, cutting documentation time up to 75%), Enzo QA (roughly 95% coding accuracy, adding an average of $185 per episode), and Enzo EHR , our AI-native home health EHR that automates workflows across the patient journey from intake to billing.

As an Implementation Specialist, you own the customer journey from signed contract to fully live and adopted. You are the person who turns Enzo's promise into results inside each agency — configuring the platform, migrating data, training clinical and back-office staff, and making sure Enzo EHR and the full product suite run the way each customer needs them to.

This is a role for a home health insider. You have lived the referral-to-billing lifecycle, you know OASIS and PDGM cold, and you understand the clinical and regulatory realities our customers navigate every day. Your depth in the domain is exactly what makes implementations succeed: you can look at an agency's workflows, service lines, and payer mix and know how Enzo should be configured — because you have done this work from the inside.

You sit at the intersection of our product, our customers' operations, and the clinical realities of home health.

• Lead end-to-end implementations of Enzo EHR and the Enzo product suite (Intake, Scribe, QA, EHR), from kickoff through go-live and early adoption.
• Configure the platform to each agency's workflows, service lines, payer mix, and compliance requirements — applying your own home health expertise to recommend the right setup, not just replicate what the customer had before.
• Plan and execute data migration from legacy home health EHRs (Homecare Homebase, Well Sky/Kinnser, Matrix Care, Axxess, Netsmart, and others), validating accuracy of patient records, OASIS assessments, plans of care, and billing data.
• Build and deliver role-based training for field clinicians, QA staff, coders, intake teams, and agency leadership, tailored to how each role uses Enzo day to day.
• Own the implementation timeline and project plan, coordinating internal teams and customer stakeholders to hit go-live dates.
• Serve as the primary point of contact during onboarding, translating clinical and operational needs into platform configuration and surfacing product feedback to engineering and product teams.
• Monitor early usage and adoption, stepping in proactively where teams need reinforcement to reach documentation, intake, coding, and QA targets — and using your domain judgment to catch issues before they show up in the data.
• Act as an internal home health subject-matter expert, helping Product and Engineering reason about OASIS-E, PDGM, HHVBP, and Conditions of Participation requirements as the product evolves.
• Document repeatable implementation playbooks and contribute to improving our onboarding process as we scale.
• Partner with Sales and Customer Success to ensure a smooth handoff into and out of the implementation phase.

• 5+ years in home health — in clinical operations, documentation, coding/QA, or software implementation — with direct, current experience in the space. This role calls for a domain expert, not someone ramping on home health for the first time.
• Deep working knowledge of the home health referral-to-billing lifecycle: intake and eligibility, OASIS-E assessment, ICD-10 coding, QA, plan of care, Notice of Admission, and claims.
• Fluency in home health payment and…