Product Support Specialist

Come join Motivosity as a Product Support Specialist! About the Product Support Specialist position

We are seeking a Product Support Specialist to work with customers to coordinate service and support efforts. This position is a blend of Tier 1 technical support and customer support, working with administrators and customers, by email, chat, and phone.

• Responding to customer inquiries, via email, chat, and phone to resolve tickets
• Identify issues and define them clearly
• Provide internal support and troubleshooting to customer success and implementation teams

• Technical abilities: familiarity with software and ability to troubleshoot common issues
• AI-Forward mindset:
  Hands-on AI experience that goes beyond chat
• Customer service skills: outstanding interpersonal skills to serve our customers
• Communication skills: proficient written and verbal communication
• Problem solving: strong ability to identify and solve problems
• Technical college or relevant education is preferred
• Upbeat, positive, and friendly personality that energizes those around you
• Prior experience with Intercom or comparable ticketing systems is preferred
• Prior technical support experience in a Saas environment is preferred

At Motivosity our core values are Stay Young, Serve Others, and Love What You Do. We believe in hiring awesome people and treating them right.

This position is a full-time, in-person role, onsite in Lehi, Utah.

• Changing the world by bringing happiness to work environments around the globe
• Equity
• Health Insurance and HSA
• 401(k)
• Dental Insurance
• Vision Insurance
• Team activities
• On site gym
• Strong and positive work culture in an exciting startup space