Associate Solutions Architect

Overview

As an Associate Solutions Architect, you will own the technical enablement, custom solutions, and implementation life cycles for our largest roofing clients. You will act as a technical bridge between roofing customers and product engineering, translating complex workflows into tangible software configurations. Your work will solve operational friction for field teams and influence a net-new product coming to market. Year-one success includes scaling roofing sector implementations, deploying low-code/AI-driven internal tools, and facilitating API integrations with financing and other partners.

• Own pre-sale technical discovery, scoping, and proof-of-concept builds for key roofing prospects, serving as the primary technical resource for the sales team.
• Lead post-sale implementation, deployment, and onboarding — project-manage custom statements of work (SOW) from kickoff to live adoption.
• Diagnose and resolve complex configuration and data-layer challenges as a Tier 2/3 technical resource, examining customer environments, API documentation, and webhooks.
• Audit data-sync accuracy and resolve structural configuration requests by querying MySQL and PostgreSQL databases.
• Build automated internal delivery workflows and custom solutions using no-code/low-code environments and modern AI coding tools.
• Configure specialized partner integrations, linking data streams between financing partners and webhooks.
• Collaborate with Product Engineering to provide structured feedback that refines a net-new product.
• Serve as the internal Subject Matter Expert on the roofing solution set and partner with customers to uncover optimization opportunities that maximize value.
• Map technical environments, data pathways, and client workflows; document architectural playbooks and configuration criteria in Jira and Confluence.

• 1–3 years in a customer-facing technical role (Solutions Architecture, Technical Onboarding, Solutions Engineering, or Tier 2/3 Technical Support).
• Experience running queries in MySQL or PostgreSQL; comfortable with API documentation and webhooks.
• Ability to learn new tools quickly, including low-code/no-code platforms, AI development tools, and diagramming software.
• Exceptional verbal and written technical communication; able to explain complex configurations to both customer stakeholders and product developers.
• Bachelor’s degree in a technical field or equivalent hands-on experience.

• Prior experience in Roofing or Field Services industries.
• Experience with Jira and Confluence.

• Active Curiosity — you seek root causes and stay ahead of industry trends.
• Grit & Scrappiness — you work hard on challenging, ambiguous tasks and reduce inherited debt.
• Extreme Ownership — you are accountable for outcomes and communicate blockers proactively.
• Bias Toward Impact — you measure success by business outcomes and adapt quickly.
• Team-First Collaboration — you listen, give credit, and push back when needed to protect outcomes.
• Technical Agility & Fast Learning — you pick up new systems and automated frameworks quickly.
• Translational Architecture — you convert unstructured client needs into precise technical configurations and SOW items.

• 20 days of PTO + 10 paid holidays
• Medical, Vision, Dental, and Basic Life Insurance
• 401(k) with company matching up to 4%
• Company phone plan covering service for employee and spouse/child

Sales Rabbit is an equal opportunity employer and is committed to employment opportunities regardless of race, creed, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity or expression, pregnancy, age, sexual orientation, military or veteran status, or any other protected classification. Qualified applicants with criminal histories are considered consistent with applicable law.