AI Implementation Manager
Listed on 2026-08-28
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IT/Tech
Business Systems & Technology Analysis, IT Consultant, IT Business Analyst, Cloud Computing: Infrastructure & Operations
AI-Implementation Manager
Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation. Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries. We're a close-knit team of over 200+ passionate professionals, all focused on building a product that teams love to use.
Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners, and super angels like Gokul Rajaram, Girish Mathrubootham, and Clark Valberg, etc.
As an AI-Implementation Manager at Rocketlane, you will lead end-to-end onboarding for our largest customers in the US. You'll run discovery, solution design, configuration, integrations, and go-lives with a strong consultative voice. You'll guide customers toward best practices, manage escalations when needed, and ensure they get value—fast. This is a high-ownership role designed for our future AI-first Professional Services org, where problem-solving, adaptability, and technical depth are essential.
What You'll Be Responsible For
- Own the full onboarding lifecycle for enterprise customers—from kick-off to go-live.
- Lead requirement-gathering sessions and translate business workflows into Rocketlane configurations.
- Design and guide customers on best-practice implementations, even when that means pushing back or course-correcting.
- Work with customer teams (IT, HR, Finance, PMO, Ops) to design integrations with systems like HRMS, CRM, Net Suite, and fintech platforms.
- Collaborate with internal teams (Product, Engineering, Solutions) to unblock complex implementations.
- Manage risks, escalations, and tough conversations with clarity and calm.
- Adopt and shape AI-driven workflows to automate routine tasks and improve customer value delivery.
- Serve as the customer's trusted advisor on onboarding processes, data flows, and integration patterns.
Must-Have Skills
Technical & Integration Skills
- Hands-on experience with REST APIs, Webhooks (reading API docs, testing endpoints, and understanding auth flows).
- Experience building or supporting custom integrations between SaaS platforms and third-party systems.
- Strong understanding of SaaS concepts: data models, webhooks, API limits, auth, and typical enterprise integration patterns.
- Comfortable working with tools like Postman, Workato, Boomi, Zapier, Make, or other iPaaS solutions.
Implementation Expertise
- 5+ years in a customer-facing role at a SaaS company (Implementations / Onboarding / Technical Consulting).
- Proven ability to run enterprise onboarding projects end-to-end with minimal supervision.
- Skilled in conducting discovery, documenting workflows, and translating requirements into system configurations.
AI-First Aptitude
- Strong curiosity and a builder mindset—someone who experiments, prototypes, and learns independently.
- Comfortable using modern AI-assisted development or scripting tools (e.g., Cursor, Replit, Lovable or similar) to automate tasks, validate data, test APIs, or streamline workflows.
- Driven to "own your destiny" by building small scripts, utilities, or workflows that make onboarding faster, cleaner, and more scalable.
Consultative & Communication Skills
- Ability to be assertive—advise customers on the best approach rather than simply taking requirements.
- Experience navigating escalations and difficult conversations with professionalism.
- Excellent written and verbal communication; ability to simplify technical concepts.
Problem-Solving & Ownership
- Strong analytical skills with a bias for action—thrives in ambiguity.
- High ownership mentality: independently unblocks, drives outcomes, and keeps projects moving.
Good-to-Have Skills
- Experience implementing or supporting systems like Salesforce, Workday/BambooHR, Net Suite, ERP/CRM/Finance tools.
- Background in Professional Services, Customer Success, or PSA tools (Rocketlane, Asana, Wrike, Jira, Click Up, Salesforce PSA).
- Understanding of SSO/SAML, enterprise IT processes, or data migration.
- Familiarity with SQL for basic data validation.
- Project…
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