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AI-Driven Technical Support Engineer: Voice Customer
Job in
Lehi, Utah County, Utah, 84043, USA
Listed on 2026-09-06
Listing for:
podium81
Full Time
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support
Job Description & How to Apply Below
Podium is seeking a Technical Support Engineer to own technical aspects of products, troubleshoot and resolve issues, and relay feedback to the product team. You will work with Product, Support, Customer Success, Onboarding, and other engineers to deliver exceptional service and drive improvements.
The role emphasizes being the Voice of the Customer, with opportunities to engage in escalations and customer meetings when appropriate. Reporting to the Technical Support Manager.
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