IT Field Technician

Description

IT Field Technician

Full-time | Sandy, UT | Regular travel required

Larry H. Miller Senior Health is seeking an IT Field Technician to provide hands‑on technology support across our facilities and business locations. This role is ideal for a service‑oriented technician who enjoys solving problems onsite, supporting users, and keeping technology reliable across multiple locations.

Travel:
Required 6 to 12 weeks per year, as needed, to support Larry H. Miller Senior Health facilities and project locations.

Job Responsibilities and Duties

• Travel to assigned facilities and project locations—approximately 6–12 weeks per year—to provide onsite support, complete deployments, perform maintenance, and resolve escalated Help Desk issues.
• Troubleshoot Windows computers, laptops, monitors, printers, scanners, phones, tablets, kiosks, and other end‑user devices.
• Install, configure, replace, image, and maintain workstations, shared devices, printers, conference‑room equipment, and related technology.
• Support Microsoft 365 applications and services, including Outlook, Teams, One Drive, SharePoint, and Exchange Online.
• Assist with onboarding, offboarding, password resets, user access, licensing, and workstation readiness across approved identity and endpoint‑management systems.
• Troubleshoot wired and wireless connectivity, VPN, DHCP, DNS, firewalls, WAN/SD‑WAN, and related network equipment; escal... vendor‑level issues when needed.
• Support facility technology such as nurse call systems, digital signage, televisions, surveillance systems, paging, faxing, and voice platforms within the assigned scope.
• Maintain accurate tickets, asset records, network‑closet documentation, equipment information, and follow‑up actions in Fresh service or similar systems.
• Coordinate with facility staff, internal IT teams, contractors, and vendors, while identifying recurring issues and recommending practical improvements.
• Provide calm, professional support in active healthcare environments and reinforce privacy, security, and proper equipment‑use standards.

Success in this role

You communicate clearly with technical and non‑technical audiences, take ownership of assigned work, document accurately, and provide respectful, practical service to facility staff and internal partners.

Requirements

• Three or more years of experience in field support, desktop support, Help Desk, systems administration, infrastructure support, or a similar technical role; multi‑site experience is preferred.
• Strong hands‑on experience with Windows 10/11, endpoint hardware, printers, mobile devices, and common business technology.
• Working knowledge of TCP/IP, DNS, DHCP, Wi‑Fi, switching, patching, VPN, firewalls, and basic network troubleshooting.
• Experience with Microsoft 365, Exchange Online, Teams, SharePoint, One Drive, Entra , Okta, Intune, or similar platforms is preferred.
• Experience with ticketing or asset‑management systems;
  Fresh service experience is a plus.
• Basic Power Shell or automation knowledge is helpful.
• Associate degree in IT, Computer Science, Information Systems, or a related field preferred; equivalent hands‑on experience may be considered.
• Valid driver’s license, reliable transportation, and willingness to travel regularly to assigned facilities.

Physical and work expectations

• Lift and transport equipment weighing up to 40 pounds.
• Work safely under desks, in network or telecom spaces, and around active facility equipment.
• Spend extended periods driving, standing, walking, and working at a computer.
• Maintain dependable attendance, manage competing priorities, and remain composed during high‑pressure or time‑sensitive situations.

Perks

• Medical, Dental, and Vision
• Flexible Spending and Health Savings Accounts
• Short and Long Term Disability
• Life Insurance
• 401(k) options with a portion of the employee's contributions matched by the Company
• PTO
• EAP
• Discounts on Home, Auto and Pet Insurance
• Discounts on Larry H. Miller Megaplex Theaters

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