Field Planning Manager

Manager, Field Operations

At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. Join the Smart Home team to create smarter, safer and more sustainable homes.

Position Summary:

The Manager, Field Operations is responsible for executing and continuously improving field inventory operations that support installation and service teams. This role partners closely with Supply Chain, Demand Planning, Logistics, Product, and Field Operations leaders to ensure technicians have the inventory, tools, and operational support required to successfully serve customers.

Key Responsibilities:

• Field Inventory Strategy & Execution
• Field Operations Support
• New Product Introduction Support
• Seasonal & Strategic Inventory Planning
• Operations Optimization
• Cross-Functional Leadership
• Team Leadership & Development
• Governance & Compliance

Performance Indicators:

• Field inventory Level of Service (LOS)
• Technician inventory availability
• Excess and obsolete inventory reduction
• Inventory health, utilization, and turns
• Inventory accuracy and compliance
• Successful NPI pilot execution
• Summer kitting readiness and performance
• Operational efficiency improvements
• Logistics cost management and inventory optimization results
• Stakeholder satisfaction and field readiness outcomes
• Employee development and team performance
• Corrective action closure on LOS misses

Required Qualifications:

• Bachelor's degree in Supply Chain, Business, Operations, Logistics, or related field, or equivalent experience.
• 5+ years of experience in supply chain, inventory management, field operations, logistics, or related operational functions.
• 2+ years of leadership experience managing teams or operational programs.
• Strong analytical and problem-solving skills with the ability to translate data into operational action.
• Experience working cross-functionally with operational and business partners.
• Excellent communication, stakeholder management, and follow-through abilities.
• Experience with inventory systems, reporting tools, and operational metrics.

Preferred Qualifications:

• Experience supporting field service, home services, telecommunications, solar, or installation-based operations.
• Experience with inventory planning, replenishment, and distribution strategies.
• Familiarity with demand planning, forecasting, logistics cost management, and inventory optimization concepts.
• Experience supporting NPI implementations or operational pilot programs.
• Lean, Six Sigma, APICS, or other operational excellence certification.

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at http://(Use the "Apply for this Job" box below).)

Official description on file with Talent.