Revenue Program Manager
Listed on 2026-02-06
-
Management
Operations Manager, Program / Project Manager, Business Management, Business Analyst -
Business
Operations Manager, Business Management, Business Analyst
Overview
Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are.
Join the Smart Home team to create smarter, safer and more sustainable homes.
Role Summary
The Revenue Program Manager plays a critical role in ensuring the Field Ops Revenue Program, including the newly created Smart Home Expert (SHX) program runs effectively, scales successfully, and consistently improves performance across Vivint's nationwide Field organization. This role provides administrative oversight, performance analysis, coaching support to field leaders, and facilitation of weekly program training and onboarding.
This individual is responsible for turning program mechanics into operational reality—ensuring Experts receive the right work, leaders receive the right insights, and the Field organization receive the right training and coaching to improve results week after week.
This is a full-time (40+ hour) role with a defined weekly operating cadence and ownership of multiple recurring calls and processes.
Key Responsibilities- Conduct daily reviews of Expert schedules to identify work orders that do not align with SHX program rules; coordinate corrections with Scheduling.
- Monitor system tools (sales tools, dashboards, scheduling platforms, etc.) to ensure Experts have proper access and data is accurate.
- Support the recruiting and onboarding pipeline by coordinating with FSMs and Recruiting, maintaining applicant visibility, and ensuring smooth progression into the program.
- Identify and escalate operational discrepancies, gaps, or needs to Scheduling, Technology, Workforce Planning, or Field Ops leadership.
- Analyze weekly program performance, including production gains, install quality, and behavior metrics.
- Identify markets, Managers, or Experts showing performance gaps and prepare targeted weekly recommendations.
- Provide Managers with actionable insights to improve their weekly plans and coaching strategies.
- Build weekly performance reports or snapshots that align with Managers' planning cadence.
- Conduct coaching sessions with Managers during their designated Ops/administrative time to help them:
- Diagnose performance gaps
- Build coaching plans to address technical, behavioral, or productivity issues
- Strengthen leadership capability in developing Pros and Experts
- Follow up weekly with FSMs to measure improvement and adjust recommendations.
- Serve as a trusted advisor who elevates FSM leadership quality within the SHX program.
Own and deliver several core weekly calls for the program:
- Tuesday AM - Leadership Training Call (FSMs)—Equip FSMs to lead Experts effectively, understand program mechanics, drive performance, and handle questions.
- Tuesday PM - Recruiting Q&A for Field Managers
—Help managers understand the SHX program, the recruiting pipeline, and the expectations for moving Pros into Expert roles. - Wednesday - New Expert Program Details Call
—Support onboarding in weeks 1-3: walkthrough of systems, pay, expectations, lead lists, and performance roadmap. - Thursday - Skill-Development Call (All Experts)—Facilitate weekly up-training for Experts on pitching, installs, sales fundamentals, objection handling, and overall performance readiness.
- Proactively identify top-performing Experts, study their methods, and extract learnings.
- Build replicable best-practice frameworks or processes that can be trained to the entire Expert group.
- Partner with Training & Development to formalize and scale new program content.
- Introduce improvements to the SHX program based on performance findings, field feedback, and stakeholder…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).