Branch Manager- Fire Protection Industry

Job Summary

The purpose of the Branch Manager position is to oversee the overall management, operations, and financial performance for the assigned area. The role requires a subject matter expert who consistently meets communicated objectives, including profitability, growth, and performance metrics.

• Achieve branch objectives through operational and sales enhancements.
• Manage fire protection services such as fire extinguisher, pre‑engineered, sprinkler, and alarm inspections, services, and installations.
• Guarantee financial performance in line with the Profit & Loss statement, gross revenue, margin, and overhead.
• Communicate and strategize with management on financial progress, growth strategies, and human‑capital requirements.
• Ensure proper execution of internal workflow, paperwork, and field operations, maintaining quality assurance and safety in compliance with local, state, and federal guidelines.
• Maintain employment communication and documentation in accordance with company policies and Human Resources procedures.
• Develop and mentor future managers and leaders within the location.
• Oversee proper use, maintenance, and repair of company assets, including tools, supplies, and fleet, coordinating with Purchasing and Fleet departments.
• Manage work performed within the assigned area, including:
  • Spot checks of field inspections to review quality and customer satisfaction.
  • Ride‑alongs with field technicians for training and improving customer care, quality control, efficiency, safety, product upsells, and cold calling.
  • Route management of technicians, adjusting schedules for efficiency and training CSRs and technicians on effective scheduling.
  • Overall safety of the branch location.
  • Participation in install project and coordination meetings as needed.
  • Leadership of final checkout/commissioning coordination with AHJ, Owner, Architect/Engineer, General Contractor, etc.
  • Communication of schedules, products/materials, and coordination between Sales and Operations for planning.
  • Review shop material preparation, orders, job staging, and tool preparation for job scheduling.
  • Ensure proper use and maintenance of tools, equipment, and fleet.
• Manage material orders to maintain standard stock quantities in coordination with Purchasing.
• Coordinate billing and invoicing for accurate and timely practices.
• Lead the sales department’s business development to grow market share; participate in legacy customer quote presentations.
• Promote and coordinate continuing education and certification of employees.
• Perform other duties as assigned.

• 5+ years in the Fire Protection Industry, with at least 2 years in a supervisory role.
• NICET II, III, or IV (or state equivalent) is preferred.
• 5 years of professional computer skills (Microsoft Office, Sage 300 CRE, or similar).
• Experience leading >10 direct and indirect subordinates.
• 3+ years of analytical experience using business intelligence systems.

• 5+ years in the Fire Protection Industry, with at least 2 years in a supervisory role.
• NICET II, III, IV or state equivalent preferred.

• Competency with Microsoft Office.

• Valid driver’s license with an acceptable driving record.
• Compliance with drug and alcohol policy and background screening requirements.
• Ready to travel up to 50% of the time.

Employee will sit and stand for extended periods, occasionally drive, bend, kneel, lift up to 20 lbs, walk, balance, ascend/descend stairs, reach, stoop, and twist. Work is performed indoors, sometimes alone or with teams, and may require personal protective equipment per safety policies.

We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, and other classifications protected under the law. We are an Equal Opportunity, affirmative action employer.

• Paid Vacation and Holidays
• Medical, Dental, and Vision Insurance
• 401(k) plan with company match
• Flexible Spending Accounts
• Long‑Term and Short‑Term Disability (Employer paid)
• Vacational benefits such as Accident and Hospital Indemnity
• Life Insurance for team members and dependents
• Employee Assistance Program
• Employee Referral Program