Implementation Project Manager

The Implementation Project Manager Contract role is a client-facing, cross-functional project management role. In this contract role, you will own the implementation experience from start to finish by managing a project plan and coordinating with subject matter experts throughout the company—Eligibility, Benefit Plan Design, Finance, etc.—and external partners. This role gives the space to be both highly collaborative as well as the ability to take ownership over the success of a project.

• Track and manage multiple client implementations
• Scope, execute, and manage the implementation process for complex clients; interfacing directly with clients, partners, and internal experts to build a strong foundation for client satisfaction, partnership, and success.
• Coordinate with internal Sales, Client Success, Product, Marketing, Finance, and Member Advocacy teams to manage project tasks and client specific requests.
• Manage client expectations, dependencies, and deliverables throughout the implementation process to ensure a positive client experience in which key milestones are met on-time and within scope.

• Proficient with project management tools, Atlassian (Jira, Confluence) and Google Suite
• 3-5 years experience implementing and managing complex and/or technical projects
• Ability to speak and connect with both technical and business personnel, at all levels
• Ability to make progress, recommendations and decisions with incomplete information
• Identify, evaluate and lead teams through prioritization activities
• Experience working in client-facing roles
• Excellent verbal, written and interpersonal communication skills

• You are self-motivated, intellectually curious, and take ownership for everything you do
• You pay extreme attention to detail
• You think critically and are willing to question the status quo in a constructive and thoughtful manner
• You are a committed team player
• You thrive on change and are enthusiastic about being along for the ride and learning from our experiences together
• You enjoy the excitement of a fast growing, but warm and friendly, team focused on a purposeful business
• You have a sense of humor, altruism, appeal, and want to make a positive impact
• You possess a passion for our mission to transform the health insurance experience for employers and their employees

Compensation: $60 - $65.50 per hour