Call Center Supervisor

Call Center Supervisor

Location:Lehi, UT

Employment Type:Full-TimeON-SITE

Serenity is scaling its member supportoperationandwe'relooking for a
Call Center Superviso
rwho knows how to run a call floor that consistently delivers. Thisisn'ta hands-off role —you'llbe close to the work, close to your team, and close to the numbers every single day. Ifyou'vebuilt your supervisory career incallcenter,you'llbe comfortable here from day one. No industry-specific backgroundrequired— we bring you up to speed on everything.

• Run daily call floor operations with a sharp eye on quality, efficiency, and team output
• Build individual development plans for each team member and execute onthem consistently
• Use call monitoring and performance dashboards to diagnose issues and act on them fast
• Absorb escalated situations before they become problems — calm, direct, and resolution-focused
• Own compliance with operational standards and internal workflow requirements
• Keep the floor running at a pace that is productive without burning people out
• Communicate clearly up and down — your team knows where they stand, and so does leadership
• Createan environment where accountability is the norm and improvementisalways the goal

• At least 1 year of supervisory experience inacall center setting
• Demonstrated ability to manage team KPIs and move numbers in the right direction
• Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator — those environments produce exactly the instincts this role requires
• You coach people up, not just out — and you have the retention numbers to prove it
• Confident making real-time decisions when things get unpredictable on the floor
• Organized, consistent, and detail-oriented across every shift — not just when leadership is watching
• No industry-specific licensure or prior backgroundrequired— full training and onboarding included

• Experience leading teams through rapid scaling or operational change
• Familiarity with scheduling-driven or appointment-based call environments
• A track recordofpromotingfrom within your own teams

• Competitive pay
• 90% employer-paid medical, dental, and vision coverage
• 401(k) retirement plan
• 10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays
• Referral bonuses when you help us find great people
• Genuine upward mobility in an organization that is actively growing

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company — and we take that seriously.

We'relooking for leaders who take it seriously too. If you want to run a high-performing team inside a company that'smoving fast and investing in its people, this is the right seat.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background checkand drug screening.