Director, Solution Adoption

ABOUT THIS POSITION

Waystar is seeking a strategic, client-focused leader to serve as Director, Solution Adoption - Clearinghouse. This role is responsible for leading a team of managers, consultants, and implementation professionals who drive the successful onboarding, activation, adoption, & optimization of Waystar's Clearinghouse solutions.

The Director will be accountable for delivering exceptional client outcomes, developing high-performing teams, ensuring predictable revenue realization, & driving operational excellence across a portfolio of enterprise healthcare clients. This leader must balance people development, client success, and business performance while partnering cross-functionally with Product, PMO, Advisory Services, Client Success, Sales, & Executive Leadership.

This is a highly visible leadership role requiring strong executive presence, healthcare revenue cycle expertise, & a passion for developing people & building scalable operating models.

Lead, coach, & develop managers and consultants across the Clearinghouse Solution Adoption organization.

Foster a culture of accountability, transparency, collaboration, & continuous improvement.

Drive employee engagement, retention, succession planning, & leadership development initiatives.

Recruit, develop, & retain top implementation & consulting talent.

Serve as a role model for Waystar's values & leadership principles.

Own successful implementation, activation, stabilization, & adoption of Clearinghouse solutions for enterprise clients.

Ensure clients achieve measurable business outcomes & realize value from their Waystar investment.

Serve as an executive escalation point for critical client situations.

Partner directly with client executives to build trusted relationships & align on strategic objectives.

Drive execution excellence across project planning, configuration, testing, activation, & stabilization activities.

Accountable for:
Client Satisfaction, Revenue Realization, Activation Success, Resource Utilization, Backlog Management, Employee Engagement, Delivery Predictability.

Monitor key operational & financial metrics and proactively address risks.

Partner with leadership to improve forecasting accuracy & resource planning.

Develop workforce & capacity plans that support business growth & delivery commitments.

Identify opportunities to improve processes, streamline operations, & enhance the client experience.

Lead initiatives that improve scalability, consistency, & execution across the organization.

Partner with Product & Client Success leaders to improve cross-functional engagement models & reduce operational friction.

Collaborate with Product, PMO, Advisory Services, Client Success, Sales, Support, & Transformation teams.

Influence decisions & drive alignment across organizations without direct authority.

Represent Solution Adoption in executive discussions regarding client commitments, delivery strategies, & organizational priorities.

Required

• 8+ years of healthcare technology, healthcare operations, or revenue cycle leadership experience.
• 5+ years of people leadership experience, including managing managers.
• Experience leading enterprise implementations or client-facing delivery organizations.
• Strong understanding of healthcare revenue cycle workflows.
• Proven ability to manage executive-level client relationships & escalations.
• Demonstrated success leading teams through growth, change, & transformation.

Preferred

• Experience with Clearinghouse, Eligibility, Claims, Remittance, EDI, or Revenue Cycle technologies.
• Knowledge of Epic, Cerner, Meditech, or other major provider technologies.
• SaaS implementation or professional services leadership experience.
• Experience managing geographically distributed teams.

Through a smart platform & better experience, Waystar helps providers simplify healthcare payments & yield powerful results throughout the complete revenue cycle.

Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, & unparalleled client support to streamline workflows & improve financials so providers can focus on what matters most: their patients & communities.

Waystar is trusted by 1M+ providers, 1K+ hospitals & health systems, & is connected to over 5K commercial & Medicaid/Medicare payers.

We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; & joyful, optimistic & fun.

Waystar products have won multiple Best in KLAS or Category Leader awards since 2010 & earned multiple #1 rankings from Black Book surveys since 2012.

Waystar platform supports more than 500,000 prov