Director of North America Operations

Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly.

Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website:

We need a North America Operations Director to architect the future of our physical fulfillment network, scaling operations across multiple sites to fuel our hyper-growth. This is a rare opportunity to serve as a pivotal, high-level leader where your "operational obsession" directly shapes how global brands win on the world’s biggest marketplaces.). This is a full-time role with the option of working at one of our warehouses in Lehi, UT, Las Vegas, NV, Hebron, KY or Bethlehem, PA (future sites considered as well).

• Constant review performance and key operational metrics—such as backlogs, throughput (direct and indirect performance), bin health, attendance, and attrition to immediately address potential issues and maintain building health

• Lead high-level labor planning, managing tens of thousands of labor hours across multiple North American facilities to ensure healthy backlogs and a positive brand experience

• Develop and mentor a team of General Managers and site leaders. Being able to teach, set expectations and hold high level leaders accountable. Fostering leadership growth and network-wide alignment to support current sites and future launch locations.

• Partner cross-functionally with HR, IT, RME and Finance to resolve complex people, inventory or quality escalations, serving as the primary escalation point for all operations-related challenges

• Drive scalability and operational excellence by proactively identifying process gaps and coaching leaders to take decisive action, particularly as the network launches new buildings and grows rapidly

• 8+ years of operational leadership experience, with a strong preference for multi-site management and experience scaling operations for high-growth organizations

• Demonstrated experience managing complex P&L responsibilities, overseeing large-scale labor planning (managing thousands of labor hours), and driving bottom-line impact on fixed and variable costs

• Proven track record in launching new facilities, hiring and developing salaried leadership teams, and scaling operations while maintaining rigorous quality standards

• Exceptional operational fortitude while consistently being proactive in monitoring performance metrics to anticipate and solve problems before they escal…

• Strong technical aptitude with an understanding of systems and data. A plus if familiarity with SQL or utilizing AI agents to drive operational efficiencies

• Demonstrated foresight to "see around the corner"—planning for future growth and roadblocks while maintaining high standards and taking decisive action without requiring explicit direction

• Demonstrate “operational obsession"' by proactively monitoring network performance metrics and operational health, maintaining a consistent pulse on the business without waiting for issues to be surfaced

• Anticipate and resolve operational challenges with foresight, addressing potential 'cracks in the ship' at scale and taking decisive action before being directed

• Drive bottom-line results and operational improvements by effectively influencing and coaching other site leaders to meet high standards, rather than relying solely on direct intervention

• Uphold a 'super high bar' for talent, processes, and structural integrity, ensuring that operational quality and efficiency consistently exceed standard expectations

• Partner with tech and brand partners to improve operational and brand experience

Pattern is growing, which means we are able to create expansive career…