Sr. Manager, Field Ops Training

Senior Manager, Field Training

At NRG, we're driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. Join the Smart Home team to create smarter, safer and more sustainable homes.

Role Summary

The Senior Manager, Field Training is responsible for leading the strategy, design, and execution of training programs that enable a large, distributed field organization to perform at a high level across the nation. This role oversees training programs that support field operations which include equipment installation, onboarding, safety, upselling, upskilling, leadership development, and operational readiness, ensuring consistent execution, quality, and customer satisfaction across markets.

This leader partners closely with Field Operations, Program Management, Safety, SOP/Governance, Product, and Talent teams to build practical, scalable learning solutions for a geographically dispersed workforce. The ideal candidate brings deep experience leading training in operational environments and hands-on field operations experience supporting the installation of equipment, allowing them to translate real-world execution needs into effective learning programs.

Key Responsibilities

Training Strategy & Program Ownership

Define and lead the field training strategy for a nationwide organization of approximately 4,500 employees, aligned to operational, safety, quality, and customer experience goals

Oversee the full training lifecycle, including new hire onboarding, up training, upselling, certifications, leadership development, and rollout readiness

Ensure training programs are scalable, practical, and consistent across a geographically distributed field workforce

Translate operational changes, new initiatives, and field priorities into clear, actionable learning solutions

Use field performance data, learning feedback, and business results to continuously improve training effectiveness

Team Leadership & Development

Lead, coach, and develop a team of training managers, facilitators, and program resources responsible for field enablement

Set clear goals, performance expectations, and development plans to build a high-performing training organization

Build organizational capabilities in facilitation, instructional design, execution, and field-facing partnership

Foster a culture of accountability, continuous improvement, and practical problem solving

Field Enablement & Stakeholder Partnership

Partner with Field Operations leaders to identify capability gaps and prioritize training that improves technician and support group performance

Collaborate with Program, Product, Safety, and SOP/Governance teams to ensure training reflects current tools, processes, and standards

Act as a strategic advisor to field leadership on workforce readiness, training adoption, and operational execution

Ensure learning solutions remain hands-on, field-relevant, and aligned to real installation and service environments

Program Design, Delivery & Governance

Oversee the design and delivery of instructor-led, virtual, blended, and digital learning solutions for field employees and leaders

Standardize national training programs while allowing for regional execution needs where appropriate

Ensure alignment with SOPs, safety requirements, compliance expectations, and operational governance and sales training to increase revenue

Manage training planning, scheduling, reporting, and completion tracking to support reliable execution at scale

Performance Measurement & Operational Impact

Define and track metrics such as time to proficiency, quality, rework, safety adherence, productivity, and customer outcomes

Use data to evaluate training effectiveness and identify opportunities to improve field readiness and consistency across markets

Link training outcomes to operational goals through strong partnership with field leadership and cross-functional teams

Qualifications Required

8+ years of experience in training, learning and development, field enablement, or operational training leadership

3+ years of people leadership experience managing teams and developing leaders

Bachelor's degree in Learning and Development, Education, Business, Organizational Development, Communications, or a related field, or equivalent relevant experience

Familiarity with LMS platforms, mobile learning, and modern enablement tools

Proven experience designing and scaling training for large, dispersed organizations, including nationwide deployment

Direct experience in field operations environments that include equipment installation, with the ability to translate field realities into practical training

Strong stakeholder management, facilitation, and cross-functional partnership skills

Data-driven mindset with experience using metrics to improve training outcomes and operational performance

Preferred

Experience in field service, home…