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Director, Customer Care: Strategy, Ops & Growth
Job in
Lehi, Utah County, Utah, 84043, USA
Listed on 2026-08-18
Listing for:
Verisk
Full Time
position Listed on 2026-08-18
Job specializations:
-
Management
Client Relationship Management
Job Description & How to Apply Below
Verisk is seeking a Director of Customer Care to lead a multi-channel organization, driving strategy, performance, and customer outcomes. You will manage managers and teams, aligning with executives to optimize service levels, efficiency, and revenue-influencing initiatives.
The role requires 8+ years in customer care with 4+ years in leadership, strong analytics, and CRM tool proficiency. You will influence hiring, coaching, and operational improvements in a high-volume environment.
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