Senior Manager, CS Ops - Drive Retention & Revenue with AI
Job in
Lehi, Utah County, Utah, 84043, USA
Listed on 2026-08-22
Listing for:
NetDocuments
Full Time
position Listed on 2026-08-22
Job specializations:
-
Management
Job Description & How to Apply Below
Net Documents is seeking a Senior Manager of Customer Success Operations to lead the analytics engine behind GRR, NRR, renewals, and NPS in real time. You’ll translate complex account and usage data from Gainsight, Salesforce, and Power BI into clear, decision-ready narratives for the C-suite, partnering with the Chief Customer Officer and VP of Customer Success.
You’ll build predictive models, design executive dashboards, and drive proactive interventions to maximize retention and revenue while
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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