Director, Customer Care
Listed on 2026-08-29
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Management
Operations Management, Corporate Strategy, Client Relationship Management, Change Management
We are seeking an experienced and strategic leader to join our organization as Director, Customer Care
. In this role, you will lead the overall performance, execution, and evolution of the Customer Care function—ensuring a high-quality customer experience while driving operational efficiency, team development, and revenue influence outcomes.
You will oversee a team of Customer Care Managers and their respective teams, providing leadership across daily operations, performance management, workforce strategy, and continuous improvement initiatives. This role requires a balance of strategic thinking, operational rigor, and strong people leadership to successfully execute in a high-volume, multi-channel environment.
A successful candidate will demonstrate the ability to translate strategy into execution
, build high-performing teams, and continuously optimize processes to improve both customer and business outcomes.
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