Customer Care Manager
Listed on 2026-08-29
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Management
Client Relationship Management
We are seeking a highly engaged and operationally driven leader to join our team as a Customer Care Manager
. In this role, you will oversee day-to-day operations for a high-performing Customer Care team, ensuring delivery of exceptional customer experiences while achieving operational efficiency and revenue influence outcomes.
You will be responsible for managing team performance, monitoring real-time service delivery, coaching team members, and partnering cross-functionally to continuously improve customer outcomes. This role requires a balance of hands-on operational leadership, people development, and performance management across customer experience, productivity, and revenue contribution. A successful candidate will demonstrate strong leadership, analytical thinking, and a passion for coaching and developing talent in a fast-paced, customer-focused environment.
Position is eligible for a performance bonus, in addition to base salary.
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