Communications Manager

ABOUT THIS POSITION

We are seeking a strategic, execution-oriented communicator to join Waystar’s Marketing team, reporting to the Vice President of Communications + Client Advocacy. This role will play a meaningful role in shaping and advancing Waystar’s brand narrative, driving storytelling excellence and ensuring a cohesive, impactful voice across audiences and channels—applying thoughtful strategy, strong editorial judgment, and a working knowledge of emerging technology.

This role will partner closely with marketing, product, and leadership teams to translate business priorities into high-quality content that reflects Waystar’s mission, values, and voice. You will write, edit, and proofread materials for multiple platforms, ensuring clarity, consistency, and impact by applying sound judgment around audience, timing, and channel selection and by leveraging AI tools to enhance efficiency and precision.

You thrive in a fast-paced, collaborative environment and bring curiosity and agility to new challenges. You are passionate about the power of storytelling to support business outcomes and shape the future of healthcare.

• Write and edit a range of content, including executive remarks, narratives, press releases, internal communications, and thought leadership pieces such as white papers and blogs.
• Apply a strategic lens to content development, ensuring materials align with broader marketing and communications priorities.
• Ensure all written materials are on-brand and aligned with Waystar’s voice.
• Own day-to-day content execution, including managing content flow, approvals, and timelines with discipline and flexibility.
• Edit and proofread content to ensure accuracy, consistency, and quality.
• Leverage AI tools to research, draft, personalize, and analyze communications.
• Proactively identify opportunities to strengthen and evolve Waystar’s storytelling across channels and key moments.
• Champion Waystar’s culture and people through values-driven storytelling.

• Minimum 5‑7+ years of experience in communications, PR, marketing, or a related field.
• Proven experience capturing executive voice and tone in written materials.
• Demonstrated ability to write effectively across formats and audiences—internal, external, and digital.
• Strong editorial judgment, attention to detail, and ability to manage multiple priorities.
• Track record of crafting high‑impact content that brings technology and AI innovations to life and clearly articulates business value.
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot 365, etc.) to enhance research, writing, or analytics.
• Ability to operate with a high degree of ownership and accountability as an individual contributor, and to collaborate closely with cross‑functional partners.
• A collaborative mindset with the ability to work independently and on deadline.

Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud‑based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers.

We are deeply committed to living out our organizational values: honesty, kindness, passion, curiosity, fanatical focus, best work, always, making it happen, and joyful, optimistic & fun.

• Competitive total rewards (base salary + bonus, if applicable).
• Customizable benefits package (3 medical plans with Health Saving Account company match).
• We offer generous paid time off for our non‑exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays.
• Paid parental leave (including maternity + paternity leave).
• Education assistance opportunities and free Linked In Learning access.
• Free mental health and family planning…