FamilySearch Product Engagement Manager

Job Description

The product engagement manager functions as a critical connection point between product managers, UX designers, engineers, help and support personnel, engagement channel owners, and senior staff. They are responsible for understanding our patrons, defining positioning for our products and services, and developing go-to-market (GTM) strategies. Their role is to make sure that our patrons needs are understood and met, that communications are timely, accurate and compelling, and our products provide inspiring and delightful experiences for our patrons.

• Market & patron research:
  Conducting research to understand our patrons; their needs, pain points, desires, and alternatives
• Positioning and messaging: translating our product offerings into compelling customer-focused benefits and value propositions
• Go‑To‑Market (GTM) Strategies:
  Plan and lead product launches, assuring that all stakeholders are prepared and aligned on timing, positioning, and communication plans
• Homeland Support:
  Support the homelands by assuring alignment around plans for when and where products will be released
• Demand and Adoption:
  Work with channel owners to create promotional assets and analyze post‑launch data to help inform adoption and rollout plans

• Bachelor's degree in communications, marketing, business, or related field
• Eight years of relevant experience, including project management for large‑scale projects and strategic organizational experience for or within a complex organization (or equivalent education or experience).
• Proven product management experience. Experience implementing extensive marketing and communications campaigns using various forms of media, such as video, social media, and graphic design.
• Solid analytical skills.
• Experience launching products and implementing campaigns internationally, understanding global challenges and establishing strong relationships with Church areas around the world.
• Excellent interpersonal, communication, collaboration, and organizational skills. Proven experience collaborating across multiple divisions and departments.
• Excellent presentation skills.
• Must be able to aggregate and distill information from various sources, write solid proposals and plans, and give credible presentations to executive leaders.
• Sound understanding of Church doctrine, policy, and practices.
• Understanding of local and cultural customs and practices in areas around the world and how they impact the global Church.
• Able to focus on the vision of the senior leadership and follow direction.
• Experience managing large budgets and strong ability to collaborate across multiple departments and initiatives.
• Energetic, enthusiastic, and self‑motivated.
• To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment.

• Master's degree preferred.

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings—giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world.

They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.