Senior Community Manager

Role Overview

As Senior Community Manager at Everpure, you will serve as the strategic architect and public face of the company’s global customer community ecosystem. Embedded within the Performance, Education, and Knowledge (PEAK) team, your core purpose is to transform digital and in‑person networks into high‑impact hubs for knowledge exchange, product adoption, and customer advocacy. By bridging the gap between technical expertise and community engagement, you will build strategic connections across Technical Services, Customer Success, and external advocates to cultivate deep brand loyalty.

Operating with high autonomy, you will lead community expansion and define how Everpure listens to, connects with, and inspires its global audience.

• Architect the Global Community Strategy: Design and execute the end‑to‑end digital and in‑person community roadmap (including ), aligning user‑focused networks directly with core corporate growth objectives.
• Cultivate Advocacy & Influence Networks: Identify, develop, and mobilize customer advocates and industry influencers, leveraging their technical expertise to amplify brand reach, foster organic peer‑to‑peer support, and accelerate product demand.
• Orchestrate High‑Impact Events & Content Portfolios: Create and curate high‑value digital assets (videos, discussions, articles) while planning global user groups and virtual workshops that convert passive members into active participants.
• Drive Platform Engineering & Vendor Roadmaps: Govern community technology systems—specifically driving technical requirements and vendor relationships across platforms like Service Now Community—to deliver a frictionless user experience.
• Govern Performance Metrics & Community Health: Define and evaluate sophisticated, data‑driven key performance indicators (KPIs) to monitor community health, tracking how engagement initiatives directly improve resolution times and overall customer satisfaction.

• Minimum 8 years of experience in a community‑related position and team, with proven success designing and executing complex, high‑growth digital community programs within an enterprise technology support or customer care ecosystem.
• Exceptional writing and editorial skills, with a demonstrated ability to transform complex, technical infrastructure concepts into highly engaging digital content for a diverse audience.
• Strong capability in gathering software system requirements, managing external technology vendors, and implementing large‑scale platform migrations or workflow optimizations.
• Advanced proficiency in leveraging project infrastructure tools (such as Jira or Smartsheet) and analytic frameworks to evaluate project outcomes, track behavioral KPIs, and optimize community engagement.
• Experience in strategic communication and technical translation, change management, and technical road‑mapping within an enterprise environment.
• Ability to work with high autonomy and collaborate across cross‑functional teams.

Primarily an in‑office environment. You will be expected to work from the North Carolina, Utah, or Santa Clara office in compliance with Everpure’s policies, unless on PTO, business travel, or other approved leave.

The annual base salary range is $107,000—$230,000 USD. The role may also be eligible for incentive pay and/or equity.

• Flexible time off, wellness resources, and company‑sponsored team events to support a healthy work–life balance.
• Recognition as a Fortune’s Best Workplaces in Technology, Fortune’s Best Workplaces in the Bay Area, and a Great Place to Work®.
• Opportunity to grow along with a high‑performing team and contribute to meaningful work.
• Inclusive culture that celebrates diversity and fosters employee resource groups.

We offer accommodations for candidates with disabilities throughout the hiring process. For more information, contact TA‑ if you are invited to an interview.

Everpure is proud to be an equal‑opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.