Product Quality Lead, Panel

Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

The Manager, Vertical Quality Lead (VQL), serves as a key leader responsible for shaping and executing the overall quality strategy by directing a team of Principal Quality Engineers-each accountable for end-to-end quality within their respective product verticals. In addition to overseeing the entire Smart Hub Panel feature set, this role provides hands‑on leadership and mentorship to QA teams, driving close collaboration across development, product, release, and program management.

As the chief quality advocate for your vertical and the Principals across the Org, you will champion best practices, foster continuous improvement, and promote automation‑first and shift‑left testing approaches, ensuring robust risk mitigation in agile and Dev Ops‑driven environments.

• Own and evolve the end‑to‑end quality strategy across Foundations & Smart Hub Panel, ensuring alignment with business goals and product requirements.
• Serve as the single point of contact for quality within your vertical, representing Foundations & Smart Hub Panel in enterprise‑level quality discussions, strategic planning, and go/no‑go decisions.

• Lead, mentor, and grow QA engineers; foster technical excellence, ownership, and a continuous improvement mindset.
• Manage QA resource planning, team utilization, and career development for direct reports.

• Act as primary liaison between Development, Product/Program Management, Quality, and Release teams.
• Drive cross‑functional alignment on quality KPIs, release criteria, and test plans across all Smart Hub Panel features and foundational services.
• Influence and enable product and engineering leaders to prioritize quality throughout planning and execution.

• Define and implement robust QA processes, integrating manual and automated testing throughout the full SDLC.
• Champion automation‑first and shift‑left testing approaches to optimize CI/CD pipelines and ensure product reliability.
• Lead the creation of comprehensive test plans (including unit, functional, automation, and compliance testing such as 508).
• Own the creation and continual maintenance of Quality Requirements Documents (QRDs) and verification processes.

• Proactively identify, manage, and escalation risks impacting quality or release schedules.
• Collaborate with Program and Release Management to define and monitor timelines, testing deliverables, and quality gates.
• Drive active participation in backlog refinement, bug reviews, release readiness assessments, and production support as needed.

• Utilize tools like Jira, Confluence, and dashboards to track quality metrics, visibility, and trends for Foundations & Smart Hub Panel products.
• Ensure rigorous documentation of test activities, outcomes, and decisions.
• Promote best practices in reporting, documentation, and test planning.

• Foster a culture of transparency, ownership, and innovation in quality engineering practices.
• Continuously enhance QA tools, frameworks, and processes to optimize coverage, efficiency, and reliability.
• Maintain deep product and technical knowledge to anticipate and address current and future quality risks.

• 8+ years in Quality Assurance, with 2+ years in a leadership/management role overseeing product/platform verticals or core app features.
• Significant hands‑on experience in developing and executing quality strategies for complex, cross‑functional platforms, ideally including mobile, web, device, and…