Ace Hardware Clerk- Mountain Green

Position Summary

Lee’s Marketplace is a family-owned grocery and hardware chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

As a Lee’s Ace Hardware Store Clerk, you will be responsible for providing excellent customer service, assisting customers with product selection, and maintaining an organized and efficient store environment. Your knowledge of tools, hardware, and home improvement supplies will help customers find the right products for their projects.

• Greet customers, assist with inquiries, and provide product recommendations based on their needs.
• Process sales transactions accurately and efficiently, including cash handling and credit card processing.
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized. Stock shelves, manage inventory levels, and assist with product displays to ensure the store is well‑organized and appealing.
• Maintain up-to-date knowledge of store products, including tools, building materials, and home improvement supplies. Learn about, and educate customers about, Lee’s Marketplace Ace Hardware products and services.
• Maintain training and certification by actively attending in‑person trainings and consistently utilizing digital training platforms.
• Maintain, process, and complete orders through digital and in‑person order processing.
• Ensure the store is clean and organized, including the sales floor, aisles, and storage areas. Follow safety protocols and ensure that products are displayed safely and securely.
• Other responsibilities as needed.

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provide excellent guest service by acknowledging guests promptly and assisting them accurately. Prepare and process the guest’s orders promptly and finalize their purchase in a friendly manner.
• Display excellent problem‑solving skills and pride oneself in finding the best resolution that exemplifies the “Lee’s Way– doing what’s best for our guests, our team, and our company”.
• Be familiar with, and assist customers with, use of, Lee’s Marketplace and Ace Hardware websites.

• Stock shelves and maintain displays according to store standards.
• Ensure product quality while stocking and receiving items.
• Assist in unloading deliveries and organizing stock rooms as needed.
• Package, merchandise, and label products using a computer program.

• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Adhere to all safety and sanitation regulations.
• Contribute towards the cleaning responsibilities in the department as management sees fit.

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.

• Work cooperatively with team members to achieve store goals.
• Participate in team meetings and training sessions.
• Assist other departments as needed.
• Work in a fast‑paced, sometimes crowded, sales environment with tact and patience.
• Work with the team to ensure products are sold well before their expiration date.
• Attend departmental, store and company meetings as required; contribute to profits and revenues and meet productivity standards.
• Have knowledge of and comply with all company policies, procedures, programs, and directives. Refer to the Team Member Handbook continually to ensure policies and procedures are followed. Promote a harassment‑free environment, and immediately report any potential harmful situation to management.

• Age…