E-COMMERCE​/CLERK

Smith's Food and Drug, a division of The Kroger Company, is headquartered in Salt Lake City, Utah and serves over 140 stores across Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming.

• Select and gather products for customers’ online orders efficiently, ensuring freshness and quality.
• Assemble customers’ online orders, process coupons and payments, and deliver and load orders to customers’ cars when they arrive for pick‑up.
• Provide a positive customer service experience that encourages repeat online shopping.
• Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from the Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete the selection process for customers’ online orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls professionally and promptly.
• Retrieve each customer’s order from all staging locations and ensure order accuracy; load the order into customers’ cars.
• Process the orders through the point of sale (POS) system.
• Follow policies and procedures to determine appropriate substitutions in the event of an out‑of‑stock.
• Scan and bag orders on the go while following all bagging standards.
• Communicate any substitutions or exceptions to customers’ orders at time of pick‑up.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e‑Commerce supervisor.
• Inspect equipment and notify the store e‑Commerce supervisor or other store management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e‑Commerce team members.
• Meet or exceed productivity standards.

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral and written communication skills.
• Basic math skills (counting, addition, subtraction).
• Ability to work cooperatively in a high‑paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

• Any experience in a production‑oriented or warehouse environment, stocking shelves, or experience as a cashier.

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.