Returns Specialist

At Baltic Born, we believe every woman deserves to feel confident, beautiful, and empowered through every stage of life. Founded by three sisters, our brand celebrates sisterhood and the strength of womanhood through thoughtfully designed fashion. We serve women navigating various life stages—from young professionals and mothers to wedding guests and dinner hosts—designing pieces that elevate their everyday and special moments.

We foster apositive, uplifting work environmentwhere creativity thrives, collaboration is valued, and growth is encouraged. From team lunches to fun events, we believe in celebrating our team regularly with monthly employee appreciation activities, and fuel your creativity with stocked snacks and drinks. We value your time and well-being by providing paid 30-minute lunch breaks and employees may enjoy our collections with an exclusive employee discount.

You’ll work for a company that focuses on attainable luxury, extended sizing, and creating fashion that helps women feel their best at every stage of life.

Job Title:

Returns Specialist

Department:
Returns

Reports To:

Returns Manager

Job Type: Full-Time, Mon-Fri, 8am-4pm

The Returns Specialist inspects and processes product returns in a high-volume, fast-paced working environment. This team member will inspect product ensuring accurate return information, repackage merchandise for resale, process compensation for customers through our returns platform and perform general warehouse duties including warehouse cleanup.

• Evaluate returned merchandise following established procedures to ensure quality of product.
• Assess return paperwork and accurately identify any abnormalities.
• Re-package items following established guidelines.
• Sort returns accurately according to return channel.
• Process returned inventory by scanning items and placing them back into correct bin locations.
• Meet or exceed established hourly productivity metrics while maintaining accuracy and quality standards.
• Maintain a safe, clean, and organized work environment in accordance with company standards
• Verify return accuracy, issue compensation and accurately sort products for restock
• During periods of high volume or peak season, provide support to fulfilment and receiving departments
• May be asked to work in our retail storefront as business needs require.
• Provide Friendly, professional customer service and assist customers with questions while maintaining a positive shopping experience.
• Be comfortable communicating with customers in person and representing the company in a professional manner.
• Communicate issues or discrepancies to a team lead or supervisor in a timely manner.
• Support continuous improvement efforts and contribute to a positive team environment
• Perform additional duties as assigned to support operational goals.

• Strong attention to detail and commitment to accuracy.
• 6-12 month of prior returns or similar warehouse experience.
• Basic computer proficiency (i.e. email, google sheets, downloads).
• Must be able to communicate effectively in English, both verbally and in writing, to understand instructions, collabrate with team members, and ensure workplace safety.
• Ability to work both independently and as part of a team.
• Ability to meet productivity and quality expectations in a fast paced environment.
• Flexibility and willingness to support multiple departments as needed.

• Ability to stand, walk, or sit for extended periods of time.
• Ability to lift up to 25 lbs (and 50 lbs on occasion).
• Ability to perform repetitive tasks such as bending, reaching and scanning.
• Health Insurance
• HSA + Company Match
• 401(k) + Company Match
• Paid Time Off

* Benefits do not apply to Temp employees.

The pay range for this role is:

15 - 16 USD per hour (Lehi, UT)