Dealer Solutions Manager - Utah

Dealer Solutions Manager will enhance, service, and monitor business relationships with existing Dealer clientele. Maintains and develops relationships with dealers in a defined area to enhance their overall CUDL experience, increase CUDL Dealer Portal usage, product penetration, product retention, lender penetration, and market share based on management directed business plans and objectives. Client contact, client retention, product utilization, product penetration, and revenue growth are primary measurables.

Must be located in Salt Lake or Utah Counties

• Works to foster and enhance relationships, at multiple levels within the Dealer sales management vertical, through in person visits within an assigned area to create an excellent dealer experience with CUDL.
• Trains appropriate dealer personnel in gaining better understanding of individual lender programs to increase dealer portal usage and greater lender penetrations.
• Consults with existing Dealers regarding AutoSMART and various Digital Retail marketing products to assist dealer in better positioning themselves within their market.
• Encourages a strong partnership between both Dealer and Lender clientele.
• Works in collaboration with the Client and Product Support team, Lender Experience team, and Internal Dealer Experience team. This may include targeted joint dealer visits with lenders, dealer account servicing needs between internal team and field team, provide dealer/lender market feedback, and field support, etc.

• Sells to existing Dealers to increase or retain business through in person visits within assigned area. Maintains and enhances existing dealer network according to business plans and objectives.
• Sells all Origence products including CUDL, AutoSMART, Vehicle Inventory Display, DMS, Digital Retail marketing, VERO, GAP, plus all other dealer related products according to business plan and objectives.
• Identifies vehicle dealers changing ownership via buy/sell arrangement and works with both parties to ensure a smooth transition by collecting accurate information and follow up for contract execution.
• Responsible for achieving business plan goals for all dealer related Origence products within assigned dealer region.

• Properly trains dealer personnel on CUDL Dealer Portal usage and any other system enhancement or product.
• Responsible for updating and maintaining accurate Dealer client contact information in CUDC database system.
• Services and supports assigned CUDL dealers.
• Works to ensure billing for existing dealer accounts is current or assists in collection of past due dealer revenue.
• Works with any of the following Fleet, Finance, Marketing, BDC, or Internet dealer client staff to ensure auto related marketing and advertising activities are understood and completed on a regular basis.

• Responsible for tracking all client related activity through Salesforce or other related CRM tools weekly or as directed by management.
• Monitor and report to your Director of Dealer Experience on all relative trends affecting both the dealer retail market and the credit union industry.

• BA/BS degree or commensurate experience

• Three years successful experience in indirect auto finance industry or automotive digital retail marketing. Previous Salesforce experience a plus.

• Work independently with a high level of initiative
• Excellent oral, written, presentation and analytical skills
• Ability to organize, prioritize work, meet deadlines and established goals.
• Specialized problem solving and trouble shooting skills in the dealer business model.
• Excellent internal and external customer service skills
• Proficient with Microsoft Office programs to include Word, Excel and Power Point
• Ability to travel and work daily in vehicle while visiting and servicing dealer clients. Up to 80% weekly car travel possible. Some overnight travel.
• Must possess a valid driver’s license

• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday…