Cycle Customer Success Manager; CSM

The Role

As a Customer Success Manager at Boostly, you’ll be the champion for our restaurant partners, ensuring they maximize their ROI and achieve transformational results through our platform. You’ll manage a portfolio of restaurant accounts, driving adoption, retention, and expansion while serving as their trusted advisor in the ever‑evolving world of customer engagement and digital marketing.

• Onboarding execution: Structured, consistent expectation setting from the beginning of the lifecycle of an account
• Drive restaurant success: Manage 200+ restaurant accounts, ensuring each achieves their target ROI of $10+ for every $1 invested in Boostly
• Master our platform: Guide restaurants through onboarding, campaign optimization, and advanced feature adoption to maximize engagement and revenue
• Scale retention and growth: Maintain 100%+ net revenue retention while identifying expansion opportunities and upsell potential within your portfolio
• Collaborate cross‑functionally: Work with Sales, Product, and Engineering teams to advocate for customer needs, share feedback, and ensure product‑market fit

• 3‑5 years of experience in customer success, account management, or client services, preferably in B2B SaaS
• Proven track record of managing client portfolios with strong retention rates and expansion metrics
• Experience with customer onboarding, training, and driving platform adoption
• Exceptional de‑escalation and concern resolution skills. Be able to think on your feet and provide creative solutions that gain the customer’s buy‑in
• Strong analytical skills with ability to interpret campaign performance data and provide actionable insights
• Excellent communication skills with ability to translate technical concepts into business value for restaurant owners
• Ability to work on‑site in our Lehi office 4‑5 days per week

• Experience in restaurant technology, hospitality, or food service industry
• Background with SMS marketing, customer engagement platforms, or marketing automation
• Experience working with SMB accounts, especially for restaurant owners, franchisees, or multi‑unit operators
• Previous success in high‑growth startup or Series A customer success environments

• Ownership mindset – You take initiative and drive results without waiting for direction
• Growth mentality – You thrive in a fast‑paced, scaling environment where priorities can shift quickly
• Data‑driven approach – You make decisions based on insights and measurable outcomes
• Collaborative spirit – You work seamlessly across teams to achieve shared goals
• AI‑pilled – You actively leverage AI in ways that make you more efficient and effective

• See your work directly contribute to millions in incremental revenue for restaurant owners
• Be part of a Series A company with strong investor backing and a clear path to scale
• Opportunity for rapid growth personally and professionally

• Work alongside SaaS industry veterans who understand the space deeply
• Regular team gatherings and company‑wide celebrations of wins
• Direct access to leadership and transparent communication at all levels

• Competitive salary with equity participation in our growth story
• Generous PTO policy and company holidays
• On‑site gym and other amenities
• 401(k) with 3.5% company match
• Comprehensive medical, dental, vision, and group life insurance benefits (including HSA options with company contributions)

At Boostly, we believe diverse perspectives make us stronger. We’re committed to building an inclusive team where everyone can do their best work. We welcome applications from all qualified candidates regardless of race, gender, age, religion, sexual orientation, or disability status.