Customer Account Manager

Carketa builds the platform that connects the automotive aftermarket warranty ecosystem. Our VelociFI and AmpliFI products give agents, agencies, dealerships, and Third-Party Administrators the tools to work together more seamlessly — with greater transparency, clearer communication, and less friction at every step. We're looking for driven people to join us at a pivotal stage of growth.

This is the most independent role on our Go-to-Market team. You own a two-part motion end to end:

You are the single thread from a customer's first login to long-term revenue. There is no handoff. The breadth and autonomy are real.

• Operate like an owner. You treat your book of business like a business you own.
• Run toward ambiguity. When something hasn't been done before, you figure it out — you don't wait for direction.
• Default to action. You'd rather try, learn, and iterate than wait for the perfect plan.
• Build the role, not just occupy it. You shape how the job gets done.

If you need a defined process to be productive, this isn't your role.

• Own the full post-sale lifecycle: onboarding, training, AmpliFI deployment, support, and retention.
• Train VelociFI customers on the platform and coach them through deploying AmpliFI at their dealerships.
• Drive AmpliFI contract production — the primary revenue metric tied to your variable compensation.
• Manage account health independently: spot churn risk, run retention plays, resolve issues without waiting for escalation.
• Surface expansion opportunities and feed market intelligence back to product and leadership.

• 3–5 years in account management, customer success, or field sales — ideally in business-to-business software or technology.
• Track record of running a book of business with high autonomy and owning the outcomes.
• Evidence of an entrepreneurial mindset: a side project built, a territory run like a profit-and-loss, a program launched from scratch.
• Strong blend of customer success and sales — you can train in the morning and push for activation in the afternoon.
• Comfort with revenue-oriented goals and variable compensation.
• Excellent communication across agency owners, individual agents, and dealership staff.

• Experience in automotive, Finance & Insurance, warranty, or dealer services.
• Familiarity with the agent and agency distribution model.
• Founder, operator, or early-hire experience at a startup.

• Ground-floor opportunity at a company redefining automotive warranty distribution.
• Direct impact — your work shapes the product, the team, and the market.
• High-autonomy role with compensation that reflects the breadth of responsibility.
• Clear path to senior or leadership roles as the function scales.

Carketa is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.