Partner Success Manager

Job Description

Complete Brock is the national life insurance and annuity distribution arm of the Brock Group, a division of Complete Family Protection. We give insurance agencies the systems, training, and accountability to scale — the same playbook that lets each of our agents outsell 6–8 agents combined.

This is the division's first hire. You'll build the partner experience alongside the founder.

The salary is $75,000 and the bonus opportunities are up to $50,000 a year based on partners producing.

You are the face and the engine of the partner journey. Every agency that joins Complete Brock moves through a pipeline — application, welcome call, contracting, training, first sale, retention — and you own it end to end. You'll run welcome calls with agency owners, coordinate contracting with our carrier team, keep partners progressing through Complete Brock University, track and report on their progress, and protect the standard: our time flows to partners who do the work, and you make that fair and visible.

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Parental Leave
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

• Run discovery and welcome calls with prospective partner agencies; confirm contract levels and carrier lineups
• Own the onboarding pipeline — every partner, every stage, nothing stalls silently
• Coordinate contracting and licensing paperwork with our back-office and carrier teams
• Monitor training, certification, and reporting; catch stalls early and re-engage partners
• Be the first point of contact for partner questions — and know when to solve, route, or gate
• Build and improve the onboarding SOPs as we scale; your playbook becomes the playbook

Relentlessly organized. You run your life on systems and checklists, follow a process exactly before improving it, and document everything. You're warm and credible on the phone with business owners, and you can hold people accountable without making it personal. You send the follow-up before it's asked for.

Our philosophy: we micromanage the process so we never have to micromanage the people. If that excites you, you'll thrive here. If it doesn't, please don't apply.

• Project or pipeline management — CRM-driven, multi-stage, many accounts at once
• Relationship or account management with business owners or B2B clients
• Insurance exposure (life, Medicare, or agency-side) — helpful, not required. We'll train the industry; we can't train ownership.
• Bachelor's degree or equivalent experience