Enterprise Inside Sales Representative

Enterprise Inside Sales Representative (ISR)

As an Enterprise Inside Sales Representative (ISR) on our Enterprise Sales team, you'll partner directly with Named Account Managers (GNAMs) to run point on our highest-priority ("Conviction") accounts—staying Knowledgeable, Helpful, and Present (KHP) with every account in your name. This is a data‑driven, AI‑forward role: you'll use Claude daily to research accounts, keep your CRM hygiene audit‑ready, and craft outreach that actually lands.

This is a full‑time role based in Lehi, Utah, supporting sales activity across the US, APAC, and EMEA.

• Own KHP on every account in your name, ensuring all communication is meaningful and impactful.
• Execute deal strategy and close business, working closely with your named account manager to divide and conquer and maximize booking output.
• Use Claude as your daily working tool to research prospect accounts, draft and personalize outreach at scale, and self‑check your CRM hygiene before it is ever flagged in a report.
• Qualify prospect accounts in partnership with GNAMs and be the first to identify and engage primary points of contact.
• Research e‑commerce categories and identify high‑growth brands/products to trade on US marketplace platforms.
• Research relevant stakeholders and identify value propositions specific to each account.
• Network via Linked In and offline to build relationships and organize meetings.
• Set appointments with enterprise accounts and maintain Salesforce with accurate contacts, notes, and next steps.
• Craft value‑driven messages tailored to each account’s pain points.
• Collaborate with GNAMs on account plans and targets, and flag ownership changes promptly to keep credit and reporting accurate.
• Conduct inbound and outbound outreach with compelling messages through phone and email.
• Deliver booking numbers in partnership with your named account manager and the broader ecosystem.
• Follow through with all assignments in a timely manner.
• Maintain a KHP score consistently at or above target—keeping stakeholders, notes, strategy fields current without chasing.
• Use Claude and Pattern’s AI tooling to automate research and hygiene so you spend more real time with buyers.

• Game Changers: an individual who looks at problems with an open mind, shares new ideas, reassesses plans, sets realistic timelines, and actively pursues improvements.
• Data Fanatics: someone who seeks to understand problems through data, draws unbiased conclusions, and uses data to track solution impact.
• Partner Obsessed: an individual who explains project status to partners, listens to their expectations, prioritizes their needs, and creates a personable experience for partners.
• Team of Doers: someone who uplifts team members, takes initiative, contributes to improvements, and holds themselves accountable to the team and partners.

• Bachelor’s degree in Business or a related field.
• Track record of hitting quota.
• Experience in phone sales and qualifying leads.
• Excellent written and communication skills.
• Creative thinker and problem solver.
• Highly organized and disciplined—CRM hygiene is critical and tied to compensation.
• Genuine comfort using AI tools (specifically Claude) as part of your daily workflow.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Experience with Salesforce CRM.
• Prior experience using Claude or another AI copilot inside a sales workflow (account research, outreach drafting, pipeline hygiene).
• Previous exposure to marketplaces, specifically Amazon.
• International experience.
• Experience with Linked In Sales Navigator and Outreach.
• Proficiency in additional languages is a bonus.

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company‑Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match: 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.