Inside Sales Representative

Compensation

The compensation target for this role is: $16.00 - $19.00

The Inside Sales Representative is a pivotal role, responsible for driving sales and ensuring an exceptional customer experience. Reporting to the Inside Sales Team Leader, the Inside Sales Representative provides a consultative sales approach on inbound and outbound sales channels. Achieving and maintaining key performance metrics, applying our Sales Methodology, and engaging in emotional storytelling, the Inside Sales Representative contributes significantly to the organization's success.

• Drive incremental sales through inbound (and some outbound) channels.
• Engage with customer inquiries via phone, chat, and other communication channels.
• Build excitement and brand value by applying our Sales Methodology framework.
• Ability to walk customers up the buying ladder and provide an optimal Purple experience.
• Provide detailed notes and documentation for each customer interaction.
• Maintain acceptable sales KPI’s (Sales/Hr, Avg. Order Value, Engagements, CSAT, and Discount Rates).
• Maintain acceptable schedule adherence and productivity levels.
• Meet all other individual performance metrics.
• Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.
• Attend (in-office and remote) trainings, team meetings, and individual coaching sessions as needed.

• High School Diploma or GED (some college preferred)
• One to two years of sales experience (Contact Center experience a plus)
• Experience with sales CRM’s, order processing systems, and customer engagement tools
• Knowledge of mattress/sleep products industry helpful
• Top‑notch sales skills with familiarity in various sales methodologies
• Strong work ethic and mental fortitude
• Ability to thrive in a fast‑paced, high‑energy, competitive environment
• Excellent verbal and written communication skills
• Superior computer literacy, typing, and multi‑tasking skills
• Remote work experience helpful

• Physical activities may occasionally include:
  Remaining in stationary position, often standing, or sitting for prolonged periods of time. Adjusting or moving objects up to 15 pounds in all directions.
• Physical activities may constantly include:
  Communicating with others to exchange information. Repetitive motions that may include the wrists, hands and/or fingers. Assessing the accuracy, neatness and thoroughness of work assigned.
• Environmental Conditions may occasionally include:
  Noisy open office environment.

This full‑time position is expected to work approximately 30-40 hours per week.

• Medical, Dental, Vision
• 401(k) Match
• Paid Time Off
• Earn a Mattress
• Purple Swag
• Amazing Purple Products

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Purple is the leader in comfort innovation technology. Our purpose is to improve lives through innovative comfort solutions. To us, comfort means more than just great products, it means empowering every employee to feel comfortable being themselves.