Account Manager

For more than a decade, Vasion has been helping companies simplify their print infrastructure, automate business processes, and integrate their technology in a more secure environment. Our mission, to make digital transformation attainable for everyone, drives a culture of innovation and exploration. We have one simple goal: help organizations simplify processes through automation and integration.

So we created simple, cost-effective, and easy-to-implement digital tools that work together, removing bottlenecks and improving efficiency. And we’re always on the lookout for new people who can help us innovate, grow, and reach our goal.

Account Managers own Net Revenue Retention across their book, combining strong customer relationships with a proactive approach to growing accounts from within. As an Account Manager you will regularly connect with customers as well as partner with Partner Sales Managers and our Support teams to better understand the needs and vision of your customers. You will be directly responsible for guiding them to take full advantage of our product offerings.

You will work closely with your Manager, Sales, Marketing and Support teams to communicate your customer's needs and vision internally and to collaboratively ensure your customers are receiving a world-class experience.

Your goal should be to become a trusted advisor for your customers throughout their digital transformation journey, with success measured on NRR, with an emphasis on expansion.

• Develop a deep understanding of each client's goals, needs, and pain points to effectively identify and propose solutions that align with their objectives.
• Own Net Revenue Retention across your account base, with a minimum expectation of 10% growth year on year. This is a farming role focused on deepening and expanding existing relationships, not a caretaker function.
• Build and maintain strong relationships with existing clients, acting as their main point of contact for all inquiries and support needs.
• Maintain a regular cadence of customer meetings to keep satisfaction high and to identify and close add-on and upsell opportunities, while achieving or exceeding monthly targets for these opportunities.
• Renewals are handled by our offshore team as a transactional process, but retention remains critical to your NRR number. Work closely with this team on any at risk accounts and use the renewal moment as a trigger point to surface further add-on and upsell opportunity.
• Utilize CRM systems to track and manage sales activities, maintain accurate customer records, and report territory progress to management regularly. Proactively build out new contacts across a range of personas within each account to widen our footprint across the full ICP, not just print stakeholders.
• Build genuine competency in delivering Vasion's IPA (Intelligent Process Automation) pitch, developing the insight to educate customers on the art of the possible and lead them to new opportunities rather than waiting to be led.
• Collaborate with Product Management, Product Support, and Marketing teams to ensure a world-class customer experience.
• Execute a territory plan focused on high ARR accounts and those with significant growth potential, applying a MEDDPICC approach to map buying cycles, decision criteria, decision process and economic buyer, alongside analysing customer budget cycles, procurement processes and resource needs.

• Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers.
• Experience growing revenue within existing accounts in software or technology solutions in Tech or SaaS related industries.
• A relationship-led,…