Principal Software Engineer

Clozd is the leader in Decision Intelligence, helping companies uncover the truth by capturing direct feedback throughout the customer journey. We believe most revenue organizations are operating without the full picture. CRM and call data only tell part of the story. Clozd delivers the missing truth layer, giving executives the insights they need to improve win rates, retention, and growth.

We need team members who can tackle ambiguity, solve complex problems, and delight customers. Our employees take initiative, simplify and scale, possess strong interpersonal and communication skills, value humility and learning, thrive in a fast‑paced startup environment, and never compromise their integrity.

Location: Lehi, UT – Hybrid (3 days/week in office)

Team: Clozd

Level: Staff or Principal (see How We Level This Role below)

We're looking for a senior engineer who is equally comfortable shipping product and shaping the platform underneath it. You'll move fluidly between building features that users touch and the infrastructure that makes those features fast, reliable, and cheap to operate. This is a hands‑on role: you'll still impact the code base through AI, but your leverage comes increasingly from the decisions you make, the systems you design, and the engineers you level up around you.

Because you span both the product surface and the platform, you'll see problems end to end—from a slow page load down to the query, the service, and the deployment that caused it. That perspective is exactly what we want.

• Design and build systems across the stack, from user‑facing product features to the platform, infrastructure, and tooling that support them.
• Own ambiguous, high‑impact problems from framing through delivery— you help decide what to build and why, not just how.
• Set technical direction for Clozd and drive alignment across teams on architecture, standards, and trade‑offs.
• Improve the foundations: reliability, performance, developer velocity, and operational cost. Reduce the friction that slows everyone else down.
• Steadily increase and improve our AI leveraging efforts.
• Raise the engineering bar through design reviews, code reviews, mentorship, and by example.
• Partner closely with product, design, and other engineering teams to turn goals into shippable, well‑scoped work.
• Be a force multiplier— the projects you touch and the people you work with should get better.

• Substantial experience building and operating production software, with real depth in both application/product engineering and platform, infrastructure, or Dev Ops.
• A track record of designing systems that held up under growth— and the scars to explain the trade‑offs you'd make differently now.
• Strong fundamentals: distributed systems, data modeling, APIs, and the operational side (observability, deployment, incident response).
• Fluency across the stack— you can reason about a frontend performance problem and the database index that fixes it in the same conversation.
• The judgment to know when to build, when to buy, and when to delete. You optimize for impact, not novelty.
• Clear communication with both technical and non‑technical audiences, and the ability to build consensus without needing authority.
• A history of elevating the people and teams around you.

We care about what you can do, not a specific number of years or a particular degree.

• Prior experience as a technical lead, architect, or in an equivalent org‑wide role.

We're open to hiring at Staff or Principal
— the right title depends on scope and impact, and we'll calibrate during the process.

• Staff engineers drive technical direction within a team or domain, own significant systems end to end, and multiply the effectiveness of the engineers around them.
• Principal engineers operate across teams and the broader org, set direction on the hardest and most ambiguous problems, and their decisions shape the technical strategy of the company.

If you're not sure which fits, apply anyway— we'll figure it out together.

Clozd is an Equal Opportunity Employer. Clozd does not discriminate on the basis of race,…