Software Architect, Cloud Engineer - Software, DevOps

Opiniion is a resident experience tool that partners with property management to create better living experiences for their residents. Our platform has helped thousands of property managers collect and act on real-time feedback, improve resident experiences, and enhance their online reputation. Opiniion is committed to exceptional service and innovation, earning recognition as one of America’s fastest-growing private companies. Driven by a forward-thinking team, we’re shaping the future of resident engagement.

Our continued growth and commitment to innovation make this an exciting time to be part of our team!

LOCATION: Lehi, UT
HYBRID: Monday-Wednesday in office

Opiniion is a SaaS, AI first company reshaping how businesses understand and act on customer feedback. We're looking for a Staff Software Architect to own the architectural vision of our core platform and stay hands on while doing it. This is a role for someone who thinks in systems, codes when it matters, and can translate strategy into technical direction that scales.

You’ll partner closely with our Staff Data Architect to drive the technical direction of our next generation platform, pairing application architecture with deep data architecture to build something cohesive from the ground up.

We’re building a new platform alongside our current one, so this role requires balance: owning and evolving what's live today while architecting what's next, and making clear decisions about what carries over versus what gets rebuilt.

You’ll set the technical bar for our platform, drive architectural consistency across engineering teams, and be a key voice as we scale our product and AI capabilities.

• You set overall technical direction and are the final decision-maker on cross-cutting or cross-discipline architecture calls
• Lead architecture and system design across backend and frontend systems for our multi-tenant SaaS platform
• Partner with the Staff Data Architect to co-drive the architecture and rollout of our new platform
• Own critical technology decisions, ensuring systems are scalable, secure, observable, and maintainable
• Balance ownership of the current platform with architecting the new one, making deliberate calls on what to carry over, what to rebuild, and how the two coexist during the transition
• Partner with engineering leadership and product management to align technical roadmap with business strategy
• Guide and mentor engineers through architecture reviews, design docs, and hands on pairing
• Evaluate and recommend tools, frameworks, and technologies, including AI/LLM based application patterns
• Drive initiatives around performance optimization, system reliability, and cost efficiency at scale
• Help shape how AI capabilities are integrated responsibly and effectively into the product

• 10+ years of software development experience, including 7+ years in an architect, staff, or technical leadership capacity
• Proven track record designing and scaling multi-tenant SaaS platforms
• Deep knowledge of software architecture patterns: microservices, event-driven architecture, domain-driven design (DDD)
• Strong grasp of distributed systems, system design tradeoffs, and non-functional requirements (NFRs) like availability, latency, and consistency
• Experience with cloud infrastructure (AWS, GCP, or Azure) and container orchestration (Kubernetes, Docker)
• Hands on experience with CI/CD pipelines, infrastructure as code, and Dev Ops/platform engineering principles
• Familiarity with API design across REST, GraphQL, and gRPC
• Exposure to AI/ML application architecture: LLM integration, RAG patterns, or agentic application design is a strong plus
• Working knowledge of security and compliance frameworks (SOC 2, zero trust principles, threat modeling)
• Comfort producing architecture decision records (ADRs) and using models like C4 to communicate design
• Excellent communication and cross-functional leadership skills
• Comfort co-owning technical direction alongside a peer architect, without needing a single-owner model
• A strong bias for action and a mindset of continuous improvement

• Certifications such as AWS Certified Solutions…