HVAC Dispatcher

Do you thrive in organized chaos and enjoy keeping a team running at its best?

Are you the type of person who knows the right technician for the right job and takes pride in building an efficient schedule?

Are you confident communicating with technicians, making real-time decisions, and ensuring customers receive an exceptional experience?

If so, you might be the perfect fit for Rocket Cooling.

Rocket Cooling is a young, fast-growing HVAC company serving Southwest Florida and surrounding communities. Founded and owned by two hands-on entrepreneurs, we are not a large corporate chain. We are a local, people-focused company that moves quickly, values accountability, and puts customer experience first.

You’ll work alongside an experienced Service Manager and leadership team while utilizing modern tools like Service Titan to help coordinate one of the most important parts of our business—our technicians in the field. Our dispatchers are trusted to make decisions, think critically, and help drive the success of the entire service department.

The Dispatcher is responsible for owning the daily service board and ensuring the right technician is on the right call at the right time.

This role is the communication hub between our customers, technicians, and the Service Manager. You’ll spend your day actively managing the schedule in Service Titan, making real-time decisions, communicating directly with technicians, adjusting priorities as calls change, and ensuring every customer receives an exceptional experience.

This is not a passive dispatch role. We are looking for someone who takes ownership, isn’t afraid to pick up the phone, provides direction when needed, accepts feedback from leadership, and enjoys making decisions that improve technician efficiency and customer satisfaction.

• Own the daily dispatch board utilizing Service Titan
• Assign the right technician to the right call based on technical ability, location, workload, and customer needs
• Continuously monitor and adjust the dispatch board throughout the day to maximize efficiency, productivity, and customer satisfaction
• Work directly with the Service Manager to prioritize calls, manage technician workloads, and improve scheduling strategies
• Develop a strong understanding of each technician’s strengths, certifications, skill sets, and areas of expertise to make better dispatch decisions
• Maintain constant communication with technicians throughout the day, providing schedule updates, job changes, and support
• Be comfortable picking up the phone to communicate with technicians, redirect priorities, and keep the day running efficiently
• Review technician progress throughout the day and proactively adjust schedules to minimize downtime and maximize productivity
• Utilize Service Titan to manage scheduling, technician routing, customer records, job statuses, notes, and dispatch workflows
• Answer incoming customer calls professionally and confidently
• Make outbound calls to schedule service appointments, maintenance visits, customer follow-up, and fill scheduling gaps
• Promote and renew Rocket Cooling maintenance memberships while educating customers on the value of ongoing preventative maintenance
• Maintain detailed customer notes and accurate job information within Service Titan
• Work collaboratively with CSRs, technicians, Service Managers, and other Rocket Cooling locations to ensure smooth daily operations
• Deliver a world-class customer experience on every interaction

• Minimum 2 years of dispatching, scheduling, customer service, or service industry office experience
• HVAC, plumbing, electrical, or other home service industry experience strongly preferred
• Service Titan experience strongly preferred
• Strong understanding of dispatch boards, technician routing, and schedule management
• Excellent organizational skills with exceptional attention to detail
• Ability to think critically, solve problems, and make decisions in a fast-paced environment
• Comfortable communicating directly with field technicians and providing clear direction when priorities change
• Coachable and receptive to feedback while maintaining confidence in daily…