General Manager

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Job Introduction

General Manager - Leicester Tigers, Leicester | Full-Time / Permanent

£60000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

We're looking for...

This is a high-profile leadership opportunity to lead Levy's food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport.

As General Manager, you will have full accountability for delivering a world-class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces. Working in close partnership with Leicester Tigers, you will play a pivotal role in enhancing the club's reputation for excellence on and off the pitch.

This role requires a senior hospitality professional with proven experience in large-scale, high-volume stadium or major event environments. You will bring strong commercial acumen, inspirational leadership, and a genuine passion for food, service, and guest experience.

You will lead the catering strategy, oversee transformation and innovation across all food and beverage outlets, and ensure operational excellence, financial performance, and exceptional guest satisfaction at every touchpoint.

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world's most iconic stadiums, entertainment venues, and major events – from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Use bullet points to outline the core responsibilities. Focus on impact and active verbs such as:

• Strategy & Partnership
  • Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy.
  • Translate strategic objectives into clear operational and commercial plans with measurable outcomes.
  • Identify market trends, guest insights, and competitor activity to drive innovation and differentiation.
  • Support and deliver capital investment, refurbishment, and concept development across the stadium estate.
• Operational Excellence
  • Take full ownership of all day‑to‑day food and beverage operations, including matchdays, non‑matchday events, and conferences.
  • Oversee a diverse portfolio of offers, including retail concessions, bars, premium hospitality, and bespoke event catering.
  • Drive continuous improvement in quality, consistency, service standards, and guest experience.
  • Ensure Levy and Leicester Tigers brand standards are consistently delivered across all outlets.
  • Maintain full compliance with health & safety, food safety, and legal requirements.
  • Manage supplier and contractor relationships to ensure value, quality, and cost efficiency.
• People & Culture
  • Lead, inspire, and develop a large team of permanent and casual colleagues.
  • Create a high‑performance, guest‑focused culture aligned with Levy and Leicester Tigers values.
  • Oversee workforce planning, recruitment, training and deployment to meet fluctuating event demands.
  • Embed performance management, talent development and succession planning frameworks.
  • Champion engagement, wellbeing, recognition and inclusion, ensuring full HR and legal compliance.
• Commercial & Financial Performance
  • Hold full P&L accountability for all food and beverage operations at Leicester Tigers.
  • Deliver robust budgeting, forecasting and financial control in partnership with finance teams.
  • Analyse trading performance, guest feedback and financial data to…