Housekeeping Porter

At Montcalm Collection, we believe that timeless style
and genuine hospitality are more than just values, they’re a way of life. Our
people are the heart of our hotels: passionate individuals working together as
a team, united by an unwavering commitment to providing first-class personal
service.

Our collection spans some of London’s most storied
buildings, from elegant Georgian townhouses and an 18th-century brewery to a
historic head office and a contemporary architectural landmark. Each hotel has
its own unique story, and within everyone, our team creates unforgettable
experiences for our guests.

While our walls speak of history, it’s our people,
their ambition, and their creativity, that shapes our future.

Join us, and become part of a culture that celebrates
individuality, nurtures potential, and upholds the very highest standards of
the art of hospitality.

The Housekeeping Porter plays
a vital support role within the housekeeping department, ensuring the smooth
operation of cleaning and maintenance activities across guest rooms, public
areas, and staff spaces. This position is responsible for assisting the
housekeeping team by transporting linen and supplies, maintaining equipment,
and contributing to the overall cleanliness and presentation of the hotel. The
Housekeeping Porter also interacts with guests and other departments to deliver
exceptional service and uphold the hotel’s standards of hygiene, safety, and
guest satisfaction.

The role requires a proactive,
detail-oriented individual with strong organizational skills and a commitment
to excellence. By working collaboratively with the housekeeping team and
responding promptly to requests, the Housekeeping Porter helps create a welcoming
and comfortable environment for all guests.

The Housekeeping Porter
provides essential support to the housekeeping team by ensuring the smooth flow
of supplies, maintaining cleanliness in public and staff areas, and assisting
with room setups and turnovers. This role is key to delivering a high standard
of hygiene and comfort throughout the hotel, contributing directly to a
positive guest experience through efficient service and attention to detail.

• Focuses
  on identifying and meeting customer's needs by paying attention to their
  preferences and makes sure customers have a memorable experience.
• Takes
  customers’ interests and complaints seriously.
• Delivers
  prompt, efficient and personalised service; shows empathy and understanding for
  customers’ views and attitudes.
• Uses
  proactive approach in maintaining relationships with customers by recognition,
  use of name, polite conversations.

• Proactively seeks customers’ feedback with intention
  to improve service.
• Reflects on service in their own area of
  responsibility, reports service flaws to the manager on duty, suggests service
  improvements and ideas.
• Attends
  service trainings and other trainings intended to improve service.
• Ensures
  professional, high quality work standards are met.
• Uses
  feedback constructively to learn and improve.

• Has a
  positive, collaborative, solutions-oriented attitude.
• Has an
  ability to motivate oneself and seeks for support by the manager, colleague, or
  other supportive relationship on occasions when that ability is diminished.
• Seeks for
  advice or different perspective in order to manage situations outside of their
  immediate control.

• Demonstrates
  punctuality and good time management by observing agreed start and end times
  and lunch breaks.
• Offers
  flexibility when business needs require rota changes.
• Gives
  sufficient notice for sickness and other absences, and lateness.
• Arrives
  to work earlier to change and / or prepare to start their duties at agreed
  time.