F&B Supervisor - Cottonmill Spa

Full-time position

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious 5-star, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We're proud to be a place where exceptional service is delivered with warmth, pride and purpose.

We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike, 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.

• Manage the daily shift operation of the Sitting Room, ensuring consistent presentation and guest care
• Ensure the operation is adequately supervised and staff are appropriately presented at all times
• Motivate the team through positive communication and regular appraisals
• Ensure consistent standards of food and beverage service, including allergen compliance
• Support the introduction of sales promotions and encourage upselling at all times
• Organise regular inventories of operating equipment, minimising losses
• Ensure all areas are maintained in a clean, hygienic state, reporting any maintenance defects
• Organise team rotas and holiday requests, ensuring adequate cover at all times

• Previous supervisory experience within a bar, restaurant or spa hospitality setting
• Strong food & beverage knowledge and awareness of allergen compliance
• Confident leadership skills with the ability to motivate and develop a team
• A proactive, sales-focused approach to upselling and maximising revenue
• Excellent organisational skills and attention to detail
• Flexibility to work shifts including evenings and weekends

• Learning and Development:
  Access our digital learning platform, and various courses to enhance your knowledge and skills
• Health & Wellbeing:
  Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Health care cash plans: take advantage of our Health Care cash plan benefits, including 24-hours access to a GP.
• Discounted food and beverage, accommodation and spa for you and your family
• Discounts on Spa treatments and Spa days in our award-winning Cotton mill Spa
• Discount on Spa products
• Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
• Preferred Hotel Group discounted global hotel rates
• Free staff meals and parking

We're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.

We review applications as they come in, so apply early to avoid missing out. We may close the role once we've found the right person.