Field Service Engineer

If you want to do work that matters, and play your part in helping to save countless lives across the globe – then working at Crowcon could be the place for you.

We’re dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety.

Function:
Customer Service & Contact Center Operations

Job Type: Regular / Permanent

Role Type:
Full time

Location:

Abingdon, Oxfordshire

Job Description

Help grow a safer, cleaner, healthier future for everyone, every day.

Electronics Field Service Engineer – Based Derby / Stafford area - £41,000 starting salary plus overtime package

Crowcon Detection Instruments Ltd. is looking to recruit to the Field Service department an Electronics Field Service Engineer to maintain, repair and commission gas detection equipment. No previous experience in Gas detection products is necessary as full product training will be provided. The successful candidate will need to live in the Derby & Stafford area to primarily cover customer in and around that area.

Company:
Crowcon Detection Instruments Ltd, 172 Brook Drive, Milton Park, Abingdon, Oxfordshire, OX14 4SD
.

About Us

We have been designing and manufacturing life-saving products for 50 years, protecting people from toxic and flammable gases.

Crowcon Detection Instruments Ltd. is a wholly owned subsidiary of Halma plc . Halma’s ( ) purpose is growing a safer, cleaner, healthier future for everyone, every day. Halma is a market leader in specialist safety, health, and environmental technologies, a global group of businesses developing solutions that push the boundaries of science and technology. Headquartered in the UK, Halma is one of the top performing businesses in the FTSE 100 index with many years of record revenues and profits.

The group has nearly 50 businesses operating through three sectors (Medical, Environmental & Analysis and Safety) in more than 20 countries and major operations in Europe, North and South America and Asia, supplying customers in 160 countries and employing more than 8,500 people worldwide.

Crowcon’svisionis:a world where gas hazards never cost a life.

Crowcon’s values are:

• Do the right thing
• Own the outcome
• Work as one

What will you be doing?

As a member of the Field Service Team, you will be responsible for providing exceptional support and customer service to all customers as well as attending customers sites to perform proactive maintenance, repairs and commissioning of our products. Your main duties will include:

• Servicing, calibrating and repairing electronic gas detection equipment to the relevant standards.
• Ensure all serviced products are tested and left fully operational and – demonstrated to the site responsible person (recorded as such on-service paperwork).
• Support other team members on jobs that require multiple engineers.
• Provide customer ‘user training’ when required – once experienced.
• Work closely with the Service Admin team making sure jobs are scheduled efficiently and meeting customers’ requirements.
• Ensure service reports are completed accurately and submit them for processing on time.
• Complete RAM’s and POWRA’s when required (training given).
• Responsible for van stock holding and calibration gas holding, ensuring that it is appropriate for the customer base in your region, and that ‘life critical’ components are cycled regularly to ensure we can offer a first-time fix where possible.
• Ensure all personal PPE is maintained within inspection expiry dates, all service clothing is clean and respectable at the start of the day, and all service equipment is ‘up to date’ and operational.
• Cover a geographical area based from the Derby & Stafford area and other areas to cover 2-man jobs.
• HNC / HND in an…