Resource & Partner Management Specialist

About Us

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem.

We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

• Own day-to-day resource management activities, including order validation, resource allocation, partner coordination, and operational support.
• Ensure project data is accurate and reliable to support business planning and decision-making.
• Support system administration and continuously improve the effectiveness of resource management tools and processes.
• Collaborate with cross-functional teams to deliver seamless operational support throughout the project lifecycle.

• Identify process gaps, recurring issues, and inefficiencies, and support initiatives that improve quality, speed, and scalability.
• Simplify workflows through automation, standardization, and practical process enhancements.
• Create and maintain clear documentation, SOPs, and playbooks that enable consistent execution across global teams.
• Partner with regional stakeholders to embed best practices and support change adoption.

• Monitor operational risks, process compliance, and quality standards, taking ownership of issues before they become business problems.
• Ensure processes and documentation remain audit-ready and aligned with global standards.
• Support quality reviews and governance initiatives while driving continuous improvements that reduce operational risk.
• Provide practical recommendations based on data, trends, and operational insights.

• 3–6 years of experience in Resource Management, Business Operations, Project Operations, or a similar operational role.
• Experience supporting global or cross-functional teams in a dynamic environment.
• Demonstrated success in improving processes, implementing operational changes, or driving standardization initiatives.

• Strong analytical and problem-solving skills with the ability to connect operational details to business outcomes.
• Excellent organizational skills with the ability to manage multiple priorities and global stakeholders.
• Clear and effective communication, both written and verbal.
• Confidence working across teams and influencing without direct authority.
• High attention to detail while maintaining a practical, business-first mindset.
• Comfortable working with data, documentation, and operational systems.
• High proficiency in Microsoft Excel, including advanced formulas, Power Query and dashboard development to support operational reporting and business analysis.
• Experience building reporting and visualization tools such as Power BI, EasyBI, or similar analytics platforms is a plus.
• Experience with tools like Upland Tenrox, JIRA, Salesforce, or resource management platforms is an advantage.
• Familiarity with automation tools (Power Automate, RPA) or AI-enabled workflows is a plus.

• Deliver operational improvements that increase efficiency and reduce manual effort.
• Maintain accurate and reliable resource operations that stakeholders can trust.
• Support scalable processes that are easy to understand, adopt, and sustain.
• Proactively identify risks and resolve issues before they impact delivery.
• Be recognized as a dependable partner who brings clarity, structure, and practical solutions to stakeholder.
• Contribute to a culture of continuous improvement and collaboration.

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.